Junior Technical Customer Success Manager

Group-IB; España; A distancia; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A leading cybersecurity firm in Spain seeks a Junior Technical Customer Success Manager to facilitate customer onboarding and ensure a positive customer journey. Candidates should have 1-3 years of experience, strong communication skills, and preferably a technical degree. Join this innovative team to help enhance customer experiences and contribute to cybersecurity solutions. This position offers flexible schedules and opportunities for professional growth.

Servicios

Flexible working hours

Health insurance

Training and certification opportunities

Professional development programs

Formación

• 1-3 years of experience, preferably in cybersecurity or technical areas.
• Fluency in English; German or Dutch is a plus.

Responsabilidades

• Help with customer onboarding and training sessions.
• Create and update project plans for customer management.
• Prepare materials to ensure project success.

Conocimientos

Communication skills

Customer relationship management

Problem-solving

Basics of Cyber Threat Intelligence

Educación

Technical degree

Descripción del empleo

Overview

Junior Technical Customer Success Manager

Founded in 2003 and headquartered in Singapore, Group-IB is a leading creator of cybersecurity technologies to investigate, prevent, and fight digital crime. Combating cybercrime is in the company’s DNA, shaping its technological capabilities to defend businesses and citizens and support law enforcement operations. Group-IB’s Digital Crime Resistance Centers (DCRCs) are located in the Middle East, Europe, Central Asia, and Asia-Pacific to help critically analyze and promptly mitigate regional and country-specific threats. These mission-critical units help Group-IB strengthen its contribution to global cybercrime prevention and continually expand its threat-hunting capabilities. Each of us can help make the world a safer place. Join us!

The role: It is a junior position; we are open to professionals with 1-3 years of experience. The Technical Customer Success Manager is a dynamic, people-focused role in which candidates have the opportunity to make a meaningful impact on the development of our customers’ journey. As a TCSM, this person will empower customers to achieve their goals while directly contributing to the company’s growth and success. We require talented, open-minded and skilled people who enjoy building relationships, problem-solving, and delivering exceptional customer experiences.

Responsibilities

• Help customers get started with smooth onboarding, training sessions, and regular check-ins within the URP scope (URP = Unified Risk Platform).
• Create and update project plans to keep everything on track with your customers.
• Stay connected with customers and your team to ensure workflows run seamlessly.
• Spot and solve potential issues early to keep customers happy and engaged.
• Share updates about new trends, features, or anything exciting related to their projects.
• Be the go-to person for customer questions and tackle any challenges that come up.
• Prepare helpful materials and take proactive steps to ensure projects stay on course.
• Check in on customer satisfaction with surveys and feedback sessions.
• Work with the Team lead to improve TI/ DRP and ASM customer experience.

Qualifications

• Professionals with 1-3 years of experience, preferably in cybersecurity or technical areas.
• Basics of Cyber Threat Intelligence, Digital Risk Protection and Attack Surface Management class information security systems.
• Strong communication skills, with an ability to communicate clearly with customers, colleagues, and partners.
• Manage internal customer experience development projects (collecting, organising feedback, working with the Customer Journey Map).
• Higher education (preference is given to candidates with a technical degree).
• Fluency in English; German, or Dutch are a plus.
• Please, send the CV in English.

Why GROUP-IB?

• Your happiness is important to us: We want every single team member to be happy.
• Continuing professional development: At Group-IB, you can choose from various paths to growth: progress as an expert, advance to a management position, try your hand in another department, relocate abroad, or launch a new business area.
• Group-IB.A team with extensive international expertise: Do you have experience but are looking for exciting challenges? By choosing us, you will be choosing complex tasks and continuously improving your skills in a fast-growing international company.
• Globally recognized technologies: Group-IB's members are located in 25 countries, and our products and services are sold in 60 countries. Gartner, IDC, and Forrester have ranked our technologies among the best in their class. We work with over 450 international partners and about 500 clients.
• A culture created by each of us: Group-IB’s employees speak many different languages and understand one another. We respect each other's beliefs, share common values, and strive toward the happiness of every employee.
• Economic stability: Group-IB's sustainable growth helps rapidly develop careers that would take years to progress as far as most other companies.

What else should you know

• Flexible schedule: Group-IB does not have fixed working hours. You choose your schedule. We adhere to a productivity mindset. Health: If anything goes wrong, don’t worry — we offer health insurance.
• Certificates and training courses: Group-IB specialists hold over 1,000 professional certificates, including CEH, CISSP, OSCP, GIAC, MCFE, BSI, as well as some rare ones. We have an incentive program that helps employees achieve certifications at the company's expense.
• Challenges: A wide selection of GIB programs helps you improve soft skills, gain new competencies, and receive monetary rewards.
• The initiative is rewarded: At Group-IB, you can bring your most daring ideas to life. The company encourages technical blogging, writing articles, building sports teams, and other creative activities.

Seniority and role details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Sales and Engineering
• Industry: Computer and Network Security

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Note: This description reflects a typical role and may be subject to change.