IT Support Specialist

Mitsubishi Power Europe; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading global energy company in Madrid is seeking an IT Infrastructure Engineer to provide critical user support and maintain IT systems across the region. The role offers exposure to enterprise infrastructure and collaboration with internal teams and external vendors. Ideal candidates should have a strong technical background, proven experience in networking, and be fluent in English. This position promises a dynamic and varied work environment with opportunities for professional growth.

Servicios

Qualified supervision and training

Exciting topics in an international company

Room for fresh ideas

Formación

• Strong technical foundation and experience in IT.
• Confidence working in a multi-stakeholder environment.
• Willingness to travel across EMEA.

Responsabilidades

• Provide IT infrastructure and user support for the Madrid office.
• Maintain, monitor and troubleshoot IT systems including servers.
• Act as second line support for the Operations Team.

Conocimientos

Networking and server troubleshooting

Enterprise IT infrastructure knowledge

IT security protocols

Service-oriented mindset

Fluency in business level English

Educación

Graduate level education in IT-related discipline

Descripción del empleo

Overview

Mitsubishi Power Europe is part of Mitsubishi Heavy Industries delivering critical energy infrastructure across EMEA. Our IT environment underpins everything we do from office based collaboration to operational support at customer power plants across the region.

We are now looking to appoint an IT Infrastructure Engineer to strengthen our European IT capability based in our Madrid office. This is a hands on technically varied role ideal for someone who enjoys working across servers, networks, user support and vendor management in a complex international environment.

You will work closely with the IT Manager, regional operational teams, external vendors and our Head Office IT colleagues in Japan. The role offers exposure to enterprise infrastructure, international stakeholders and real responsibility from day one.

What You Will Be Doing

• Provide IT infrastructure and user support for the Madrid office and other Mitsubishi Power Europe Group locations.
• Support Mitsubishi Power Europe users operating within customer power plant environments
• Maintain, monitor and troubleshoot IT systems and infrastructure including servers and networking
• Act as second line support for the Operations Team, stepping into first line support where resourcing requires
• Diagnose and resolve technical issues across hardware, software, servers and networks
• Manage backups, patching, system updates and infrastructure security controls
• Ensure systems remain compliant with corporate IT and security standards
• Document system configurations, maintenance procedures and technical reports
• Liaise with external IT vendors to resolve technical issues and support procurement activities
• Support the IT Manager with the implementation of new IT processes, procedures and improvements
• Work collaboratively with Head Office IT teams in Japan to align infrastructure and support activities
• This role combines structured operational responsibility with the opportunity to continuously improve how IT services are delivered across a geographically diverse organisation.

What We Are Looking For

We are seeking someone with a strong technical foundation and a pragmatic service oriented mindset. You will ideally bring:

• Graduate level education or equivalent proven experience in an IT related discipline
• Demonstrable experience in networking and server troubleshooting within a professional environment
• Strong knowledge of enterprise IT infrastructure including servers, networks and business software applications
• A solid understanding of IT security, hardware safety and data protection protocols
• Confidence working in a multi-stakeholder international business environment
• Fluency in business level English, both written and spoken
• Willingness to travel across EMEA as required by the business

The following would be advantageous but not essential:

• ITIL Foundation certification
• Experience working within engineering, industrial or operational environments

About us

Mitsubishi Power, headquartered in Yokohama, Japan, is a global leading company in the field of thermal power and environmental technologies. We can handle the entire production process from the development, design, manufacturing, construction and commissioning to after-sales service for thermal power plants.

The company has a total of 66 subsidiaries across 17 countries and was established as a joint venture in February 2014 bringing together the thermal power divisions of Mitsubishi Heavy Industries Ltd. and Hitachi Ltd. Mitsubishi Power employs 18,300 staff worldwide and provides solutions for the improvement of operating thermal power generators using the latest digital technology.

Mitsubishi Power Europe is a 100% subsidiary of Mitsubishi Power. As a leading global company in the field of thermal power generation systems and environmental technology, we will continue to meet the expectations of our clients worldwide in order to contribute to the future of a sustainable society.

Our values

• Creativity & Innovation
• Accountability & Responsibility
• Discipline & Patience
• Humility & Empathy
• Forward Thinking & Working As One
• Passion & Effort

What we offer

• A committed team for qualified supervision and training
• Exciting topics in an international company
• An open ear and room to manoeuvre for fresh ideas

Documents

Required Experience: IC