IT support engineer

Ravago; Barcelona; Híbrido; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A global solutions provider in Barcelona is seeking an IT Support Engineer to manage IT service delivery, maintain infrastructure, and provide user training. Responsibilities include resolving incidents, ensuring service levels are met, and updating documentation. Ideal candidates have experience in IT support and strong problem-solving skills. The role offers a stable full-time position with flexible working hours and the possibility of remote work.

Servicios

Flexible working hours

Subsidy for daily meal

Language training options

Access to online learning platform

Life and accident insurance

22 working days of holidays

Formación

• Experience in IT service delivery and support.
• Strong understanding of IT infrastructure and service levels.
• Ability to train users and create documentation.

Responsabilidades

• Deliver IT service to end-users via multiple channels.
• Maintain IT systems and resolve issues to ensure efficiency.
• Provide first line support for incident management.

Conocimientos

IT service delivery

Infrastructure maintenance

Technical installations

User training

Problem-solving

Herramientas

Topdesk

Descripción del empleo

IT Support Engineer

Ravago is a global provider of solutions in the distribution, resale and manufacturing of polymers, chemicals & life ingredients, and building materials. With a worldwide presence and a diverse portfolio spanning industries, Ravago is committed to delivering innovative and sustainable products to our day-to-day surroundings that improve the quality of life. We are a company that stays true to our values: human focus, professionalism, humility and entrepreneurship.

For more information about Ravago and our comprehensive range of products and services, please visit ravago.com.

Responsibilities

• Take responsibility for telephone, mail & onsite IT service delivery to end-users and the administrative and organizational follow-up of tickets (incidents, requests & changes) and updating CMDB, in order to provide a tangible and fast end user IT service.
• Maintain the IT infrastructure, resolve structural problems in order to ensure that the continuity and efficiency of the IT infrastructure meets the needs of the organization and to guarantee its optimum availability and adherence to agreed service levels.
• Offer first line support for incidents to restrict and prevent an interruption of the IT services.
• Use Topdesk as the ITSM tool from Ravago.
• Update procedures and configurations to provide the necessary tools to the first line to ensure the stability of the environment within the agreed service levels.
• Help ensure a continuous service order to guarantee the agreed service levels with a focus on end-users.
• Be responsible for technical realizations and take care of the necessary installations and configurations of the hardware and software to implement IT infrastructure successfully.
• Inform, train and guide end-users to ensure systems are used in the best possible manner and as efficiently as possible.
• Create and update FAQ documentation and stay informed about evolutions within the field to strengthen credibility by offering a service based on updated knowledge.

What do we offer?

• Stable full-time project with a salary commensurate with the candidate's experience.
• Subsidy of % of the daily menu (employee cost between 2.55 and 6 EUR).
• Possibility of taking out flexible remuneration products: health insurance, childcare and/or transport.
• Possibility of language training (English/French) in virtual group mode or virtual coach (+Spanish/Catalan for non-natives).
• Access to online learning platform, Grow & Development programs, etc.
• Life and accident insurance.
• Social security benefits complements.
• Working hours: full time of 1754 hours per year distributed in 39 hours and 40 minutes per week.
• Flexible hours: you can start your working day between 7:45 a.m. and 9:15 a.m.
• 22 working days of holidays and the hours of free disposal according to the annual calendar.
• Hybrid working model: teleworking for a maximum of 8 days per month, with a maximum of 2 days per week.
• We have two offices: Barcelona (Poblenou) and El Prat de Llobregat (Mas Blau). The main offices are in Poblenou, but there is the option of going to Mas Blau some days.

We are waiting for you!