IT Support

JR Spain; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

An IT service provider is looking for an individual to provide hands-on support for end user workplace technology in Madrid. Responsibilities include managing local stock, coordinating with global teams, and supporting IT needs. Experience with hardware troubleshooting is essential. Candidates must have necessary work permits if applicable.

Formación

• Hands-on support for end-user workplace technology.
• Experience with hardware troubleshooting.

Responsabilidades

• Support for end user workplace technology.
• Manage local stock and coordinate storage activities.
• Provide onsite technical support.

Descripción del empleo

• Hands on support for end user workplace technology, including laptops, thin clients, and peripherals.
• Perform hardware tasks such as cabling, device delivery, setup, imaging, and resets.
• Manage local stock and coordinate storage activities, ensuring accurate asset tracking and availability.
• Act as onsite "eyes and hands" to support the technical room, including basic server and networking support under the guidance of remote teams.
• Coordinate with global AZ Tech teams to ensure seamless integration and escalation of issues as needed.
• Support ad hoc IT needs, including troubleshooting and resolving first-level hardware or connectivity issues.
• Hardware Issues (AMC): End-to-end coordination with the vendor (Lenovo) for issue resolution.
• Password Management (AMC): Assistance with BitLocker, BIOS, and image-related password issues.
• Software & Network Issues (AMC/AVC): Incident management and troubleshooting.
• Software Packaging: Support with new software packaging for AVC/AMC.
• AGN Support: Assistance with SD-WAN, WiFi, LAN, and VC – including service outages, upgrades, and refreshers.
• IT Onboarding: Help with activation of licenses and necessary IT services where self service has not been successful

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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