IT Service Desk - Junior Team Leader (English, Spanish AND French - all three required)

Eurofins; Barcelona; Híbrido; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

An international life sciences company in Barcelona is seeking a Team Leader for its multilingual IT support team. The role involves providing expert-level IT support and leading a team of Service Desk Engineers. The ideal candidate should have proven experience in IT support, fluency in English, French, and Spanish, and excellent communication skills. This position offers a competitive salary package and a hybrid working setup.

Servicios

Competitive salary package

Bonus and benefits

Extensive coaching and training opportunities

Dynamic working environment

Formación

• Proven experience in a Service Desk or IT support role.
• A strong customer service mindset.
• Confidence in guiding others and motivating teammates.

Responsabilidades

• Provide expert-level IT support for users across Europe.
• Troubleshoot issues involving Microsoft 365 and Windows 10/11.
• Assist in prioritizing and distributing incoming tickets.

Conocimientos

Customer service mindset

Troubleshooting skills

Fluency in English

Fluency in French

Fluency in Spanish

Excellent communication skills

Interpersonal skills

Organizational skills

Herramientas

Microsoft 365

Windows 10/11

Active Directory

BMC Helix

Azure

SCCM

Intune

Descripción del empleo

Overview

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Job Description

Are you ready to take the next step in your IT career? We’re looking for a motivated and experienced service desk professional to take on a Team Leader role within our multilingual IT support team in Barcelona. You’ll split your time between providing high-level IT support and guiding a team of Service Desk Engineers to deliver outstanding service.

Your Mission

As a Team Leader, you’ll serve as a senior technical resource and informal coach to the team, helping to ensure smooth operations across 500+ sites in Europe. You’ll act as a point of escalation, support knowledge-sharing, and collaborate with the Service Desk Manager on daily team coordination.

What You’ll Do

• Provide expert-level 1st line IT support for users across Europe
• Troubleshoot a wide range of issues involving:

• Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Windows 10/11
• Identity & Access Management
• Printing and patching (desktop/server)
• Application triage and routing

• Assist in prioritizing and distributing incoming tickets
• Act as a go-to point for complex issues or user escalations
• Support onboarding of new team members and drive knowledge sharing
• Contribute to improving documentation and internal processes
• Foster team engagement, collaboration, and continuous learning

Qualifications

What You Bring

• Proven experience in a Service Desk or IT support role
• A strong customer service mindset and troubleshooting skills
• Fluency in English, French, and Spanish
• Confidence in guiding others and a natural ability to motivate teammates
• Excellent communication, interpersonal, and organizational skills
• A proactive, flexible approach and commitment to service excellence

Nice to Have

• Experience with Windows Server, Active Directory, or networking.
• Familiarity with BMC Helix ticketing system
• ITIL Foundation certification.
• Knowledge of Azure, SCCM, or Intune.
• Experience supporting multicultural or distributed teams

Additional information

What can we offer you?

• A competitive salary package, including bonus and benefits;
• Extensive on-the-job coaching and training opportunities;
• A hybrid working setup;
• Challenges within a multi-cultural and cross-regional team as part of the international and fast-growing Eurofins organization;
• A dynamic working environment with a good team spirit where personal development and growth are highly encouraged.

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! As an Equal Opportunity Employer, the Eurofins network of companies believes in strength and innovation through diversity. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more on our Careers page: https://careers.eurofins.com/