IT Service Desk Analyst | Global Tech, Flexible

The Cigna Group; Madrid; Presencial; EUR 35.000 - 45.000; Jornada completa

Descripción de la vacante

A global health insurer based in Madrid is seeking an IT Service Analyst to provide operational support within the Service Desk team. The role includes technical support, incident management, and user system access management. Ideal candidates will have at least two years of experience in IT support with competencies in Windows 10, Active Directory, and call management systems. The company offers a flexible work environment promoting work/life balance and personal development opportunities.

Servicios

Remote / home working options

Flexible start/finish times

Training and development opportunities

Formación

• Two years of experience within an IT support team.
• Experience with a call management system.
• Windows 10 support and build experience.

Responsabilidades

• Provide technical support to onsite and remote users.
• Install, configure and support end-user devices.
• Manage IT Service Desk Incidents and Service Requests.

Conocimientos

Technical support

Incident management

Call management system experience

Microsoft Office

Windows 10 support

Active Directory

Citrix Support

SCCM

Exchange account maintenance

Networking

Herramientas

ServiceNow

Avaya Telephony

Descripción del empleo

A global health insurer based in Madrid is seeking an IT Service Analyst to provide operational support within the Service Desk team. The role includes technical support, incident management, and user system access management. Ideal candidates will have at least two years of experience in IT support with competencies in Windows 10, Active Directory, and call management systems. The company offers a flexible work environment promoting work/life balance and personal development opportunities.