IT service desk Analyst

The Cigna Group; Madrid; Presencial; EUR 35.000 - 45.000; Jornada completa

Descripción de la vacante

A global health insurer based in Madrid is seeking an IT Service Analyst to provide operational support within the Service Desk team. The role includes technical support, incident management, and user system access management. Ideal candidates will have at least two years of experience in IT support with competencies in Windows 10, Active Directory, and call management systems. The company offers a flexible work environment promoting work/life balance and personal development opportunities.

Servicios

Remote / home working options

Flexible start/finish times

Training and development opportunities

Formación

• Two years of experience within an IT support team.
• Experience with a call management system.
• Windows 10 support and build experience.

Responsabilidades

• Provide technical support to onsite and remote users.
• Install, configure and support end-user devices.
• Manage IT Service Desk Incidents and Service Requests.

Conocimientos

Technical support

Incident management

Call management system experience

Microsoft Office

Windows 10 support

Active Directory

Citrix Support

SCCM

Exchange account maintenance

Networking

Herramientas

ServiceNow

Avaya Telephony

Descripción del empleo

Let us tell you a little more about us. Cigna exists to improve lives. Together, with our 74,000 employees worldwide that service Cigna, Express Scripts, and other affiliate customers, we aspire to transform health services, making them more affordable and accessible to millions.

We are going through an exciting period of expansion; at the center of our International division’s ambitious growth strategy, we are currently working towards a multi-year effort to implement a consistent digital strategy for the international markets.

About the job

Cigna, a leading global health insurer, is going through an exciting period and we are looking to recruit an experienced IT Service Analyst in our Madrid office. This successful candidate will be a member of the Technology, Engineering & Operations group.

Reporting to the Service Desk Manager, you will provide operational support and account administration within the Service Desk team.

This role will be based in Madrid office.

The successful candidate will be a high‑performing individual who is methodical, inquisitive and has a passion for technology and service.

Main duties and responsibilities

• Provide technical support to onsite and remote users.
• Install, configure and support (IMAC) end‑user devices.
• Manage/monitor IT Service Desk Incidents and Service Request via the call management system.
• Manage user system access for various applications.
• Identify ways to improve the quality of the service provided and/or the efficiency of the processes within the team.
• Ensure all incidents are managed in accordance with targets set out in SLA.
• Escalate any issues/outages to IT End User Services Manager.
• Prioritise and allocate within IT Support teams all requests.

Required Skills

• Two years of experience within an IT support team.
• Incident management skills.
• Experience with a call management system.
• Experience with Microsoft Office.
• Windows 10 support and build experience (both OS and PC hardware).
• Active Directory.
• Citrix Support.
• SCCM.
• Exchange account maintenance.
• Networking & patching.

Desirable Skills

• ITIL foundation certified.
• Microsoft certification.
• Experience with ServiceNow.
• Avaya Telephony.

About You

• Communicate clearly and effectively.
• Excellent communication skills and be able to correspond efficiently and effectively, both verbally and in writing.
• A positive ‘can‑do’ attitude with a strong commitment to customer support.

Why should you join Cigna?

You will get the chance to work with a global, truly innovative and flexible Technology division that is growing rapidly due to continued success and massive transformation.

We are constantly investing in, improving and innovating our global technology stack.

You will join a business that truly invests in you as a person. You will be offered the opportunity to progress your knowledge and skills through both internal and external training, take secondment to other teams/projects and much more.

FLEXIBILITY – We are a truly flexible business. We offer remote / home working as well as flexible start/finish times. We pride ourselves on being able to offer a true work/life balance for all of our employees.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

About Cigna

Let us tell you a little more about us. Cigna exists to improve lives. Together, with our 74,000 employees worldwide that service Cigna, Express Scripts, and other affiliate customers, we aspire to transform health services, making them more affordable and accessible to millions.

We are going through an exciting period of expansion; at the center of our International division’s ambitious growth strategy, we are currently working towards a multi-year effort to implement a consistent digital strategy for the international markets.