IT Service Analyst (m / f / d)

BaseBeyond GmbH; Madrid; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A global IT service company in Madrid seeks an IT support specialist. You will deliver friendly support to ensure productivity, troubleshoot technical issues, and manage IT hardware. The ideal candidate possesses strong communication skills, is fluent in both English and Spanish, and is open to working independently and in a team setting. Join a dynamic company that values personal growth, stability, and recognizes performance with regular salary reviews.

Servicios

Permanent contract with career development opportunities

Additional holidays on December 24th and 31st

Access to e-learning platforms and training

Flexible working hours with time account system

Team-building events throughout the year

Regular performance-based salary reviews

Formación

• Relevant qualifications in IT or significant experience.
• Strong communication and customer service skills are crucial.
• Ability to work independently and as part of a team.
• Hands-on support experience in IT environments.
• Comfortable with Microsoft 365 and user management.
• Flexibility for occasional travel or off-hours tasks.
• Fluency in English and Spanish is mandatory.

Responsabilidades

• Deliver reliable and friendly IT support.
• Provide 1st and 2nd level support for IT needs.
• Assist in meetings with technical preparations.
• Troubleshoot hardware and software issues.
• Procure and maintain IT hardware.
• Support during deployments and migrations.

Conocimientos

Strong communication skills

Customer focus

Reliability

Practical experience in IT support

Familiarity with ticketing systems

Comfortable with Windows 10/11

Fluency in English

Fluency in Spanish

Educación

Completed IT training or relevant experience

Herramientas

ServiceNow

Descripción del empleo

Your Daily Business

• Customer Experience : IT service is all about delivering a great experience. You make sure employees get reliable, friendly support that keeps them productive.
• On-Site Support : You provide 1st and 2nd level support for day-to-day IT needs such as device setup, access management, and troubleshooting. For more complex Access Management, coordinate with our international IT team.
• User Assistance : Meetings and events can be stressful – you stay calm and ensure smooth technical preparations and support throughout.
• Error Handling & Technical Support : You will troubleshoot devices, software, and applications, document solutions, and keep site documentation up to date. When needed, you’ll coordinate with vendors for warranty cases and hardware replacements.
• IT Hardware Management : You procure, configure, and maintain IT hardware while ensuring users receive the right onboarding and guidance.
• Project Involvement : You will provide hands-on support during deployments, migrations, and relocations, focusing on operational tasks without project management responsibilities.

What makes you a good fit

• Relevant Qualifications : Sure, a completed IT training would be great. But if you have a strong IT affinity and already relevant experience you are more than welcome to apply.
• Mindset : Strong communication skills, customer focus, and reliability. We trust you to work independently – no micromanaging here.
• Motivation : Working pro-actively in a team is not an issue, but you are also not afraid to save the day on your own? Awesome!
• IT Experience : Practical experience in IT support and familiarity with ticketing systems (preferably ServiceNow) is a nice-to-have, but we can teach you if you let us.
• Technical Skills : Comfortable with Windows 10 / 11, Microsoft 365, and user management (e.g., Active Directory). Previous IT support experience and knowledge of ticketing systems (ideally ServiceNow) is a plus – but if you’re eager to learn, we’ll support you.
• Flexibility : Open to occasional business travel or IT tasks outside regular hours.
• Language Skills : Fluency in English and Spanish both written and spoken is required.

What you’ll love

• Global Impact : Work in a truly international environment, supporting teams across borders and cultures.
• Stability & Security : Start your journey with a permanent contract that supports your career development and job security.
• Extra Recharge Time : Take advantage of additional company holidays on December 24th and 31st to spend time with loved ones.
• Growth Opportunities : Access our e-learning platform with certifications and training resources for personal and career growth.
• No Minute Lost : Benefit from flexible working hours and a time account system - so you never lose a single minute.
• Team Spirit : We celebrate together at summer or Christmas events, building connections beyond the office.
• Fair Recognition : Regular performance - based salary reviews show our appreciation for your contributions.

About us

BaseBeyond aims to empower IT professionals to deliver excellence everywhere.

Building on a solid foundation of IT expertise, we strive to surpass existing boundaries and embody our guiding principles : Empowering, Excellence, Everywhere.

Are you ready to boost your career with a dynamic, international, yet medium-sized company? At BaseBeyond, you’ll be part of a team trusted by clients worldwide for our competent and reliable services.

With operations in over 100 locations - including London, Munich, Madrid, Dubai, and Cape Town - we proudly offer IT services in 47 countries across Europe, Africa, and the Middle East. Since 2006 we have embraced growth and progress, developing managed IT services through pragmatic, reliable, and future-oriented approaches.

Join us and use your skills to deliver the wow factor for our clients. At BaseBeyond, customer experience, innovation, and global collaboration define our mission.

We look forward to getting to know you.