IT Projects & Support Technician

Storemore; Comunidad de Madrid; Híbrido; EUR 45.000; Jornada completa

Descripción de la vacante

A growing self-storage company in Madrid is seeking an IT Projects & Support Technician. This role requires at least 5 years of hands-on IT support experience, where you'll manage IT projects and deliver essential support across various business systems like CRM and ERP. The position offers a permanent contract, hybrid working, and a salary of €45k plus a 10% bonus. You'll collaborate in a supportive environment emphasizing professional development and continuous improvement.

Servicios

Permanent contract

23 days annual leave

Flexible working hours

Office breakfast

Flexible benefits package

Formación

• At least 5 years of strong hands-on IT support experience.
• Experience supporting and assisting with IT projects.
• Ability to take ownership and resolve support issues.

Responsabilidades

• Support the delivery of technical projects like system rollouts.
• Handle support tickets with strong troubleshooting.
• Work closely with the technology team to align standards.

Conocimientos

IT support experience

Troubleshooting skills

Proficiency in English

Proficiency in Spanish

Networking fundamentals

Herramientas

AWS

Azure

Microsoft 365

CRM

ERP

Descripción del empleo

Storemore, part of the Rafter Group, is a rapidly growing self‑storage Operating Europe. As we expand, we are looking for a highly capable IT Projects & Support Technician to work hands‑on across systems, deliver IT improvements, and ensure the reliability of mission‑critical technology.

This role blends practical IT support, project involvement, and ownership of key systems. You will work directly with hardware, software, infrastructure, and cloud services to implement solutions and resolve challenging technical issues

🌟 What You Will Do

IT Projects

• Support the delivery of technical projects such as system rollouts, integrations, migrations, and infrastructure improvements.
• Gather requirements with stakeholders and help translate them into technical tasks.
• Work with vendors and internal teams to meet project deadlines and quality standards.
• Contribute to documentation of systems, changes, and project steps.
• Familiar with implementing automation opportunities, including the use of modern AI productivity tools such as Microsoft Copilot & AI Agents.

IT Support (Hands‑On – 1st to 3rd Line)

• Resolve support issues across group offices and remote locations.
• Handle support tickets with strong technical troubleshooting.
• Support key business systems such as CRM, ERP . PMS, AWS, Azure, Microsoft 365.
• Maintain and support networks, VPNs, and end‑user hardware.
• Onboard new users, prepare devices, and train staff.
• Identify recurring tech problems and suggest improvements.

Collaboration & Continuous Improvement

• Work closely with the wider technology team to share knowledge and align standards.
• Recommend improvements based on data, system behaviour, and user feedback.
• Help introduce better monitoring, automation, and streamlined processes.
• Maintain clear technical documentation and diagrams.

🧩 Skills & Experience Essential

• At least 5 years of strong hands‑on IT support experience across 1st to 3rd line.
• Experience supporting and assisting with IT projects.
• Solid troubleshooting and problem‑solving skills.
• Experience with:

  AWS, Azure, Microsoft 365

  Networking fundamentals (switching, firewalls, Wi‑Fi)

  Business systems (CRM, ERP)

  Telephony systems

• Ability to take ownership
• Proficientin English and Spanish.

Desirable

• AWS or Azure certifications.
• ITIL, Prince2, or similar certifications.
• Awareness of cybersecurity frameworks
• Experience in multi‑site or fast‑growing environments.
• Experience with Hubspot and Netsuite

✅ What We Offer

• Permanent contract
• 23 working days of annual leave
• Hybrid role with flexible working hours
• Location : Alcobendas, Madrid
• Professional development and growth opportunities within a collaborative environment
• Office breakfast provided 🍩☕
• Flexible benefits package
• Salary : 45k +10% bonus