IT Incident Management Professional

beBeeIncidentManager; Madrid; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

A technology company in Madrid is seeking an IT Incident Manager to oversee incident management operations. The ideal candidate will manage IT incidents, possess strong ITIL knowledge, coordinate with stakeholders, and handle high-pressure situations. Join a dynamic team of professionals and advance your career as an IT specialist.

Formación

• Experience in managing critical IT incidents.
• Strong knowledge of ITIL frameworks.
• Excellent coordination skills.
• Able to handle high-pressure situations.

Responsabilidades

• Supervise and monitor IT incident management operations.
• Execute high-quality troubleshooting and remediation actions.
• Coordinate and communicate with stakeholders during incidents.

Conocimientos

Managing critical IT incidents

Knowledge of ITIL frameworks

Coordination skills

Handling high-pressure situations

Descripción del empleo

Overview

We seek a professional to join our team in Madrid. The ideal candidate will have experience in managing critical IT incidents, strong knowledge of ITIL frameworks, excellent coordination skills, and ability to handle high-pressure situations.

Responsibilities

• Active supervision and monitoring of IT incident management operations


• Troubleshooting and remediation actions executed at a high level of quality


• Coordination and communication with stakeholders during incidents

Qualifications

• Experience in managing critical IT incidents


• Strong knowledge of ITIL frameworks


• Excellent coordination skills


• Able to handle high-pressure situations

This position offers the opportunity to develop your career as an IT specialist and contribute to the success of our organization.

You will be working in a dynamic environment with a team of experienced professionals.