IT Helpdesk Technician - Permanent

Veepee; Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading digital commerce company in Barcelona seeks a Help Desk professional to support local users and resolve IT issues. Candidates should possess an IT degree, have at least 2 years of experience, and demonstrate proficiency in Windows and MacOS. The role includes configuring hardware and ensuring user queries are resolved promptly. This dynamic position offers opportunities for growth within an innovative environment.

Servicios

Variable bonus

Dynamic and creative environment

Access to self-education courses

Participation in meetups and conferences

Social events with colleagues

Formación

• At least 2 years of experience in a similar production, operation, and support environment.
• Excellent communication and customer service skills.
• Experience with hardware devices, especially in warehouse environments.

Responsabilidades

• Install and configure computer hardware, operating systems, applications, phone, and video conferences.
• Diagnose and solve hardware issues (Windows and Mac).
• Support the deployment of new applications.
• Ensure compliance with company IT security policies.

Conocimientos

Communication and customer service skills

Proficiency in Windows / MacOS

Basic skills in Active Directory

Experience with Office / G Suite

Experience with Jira Service Desk

Familiarity with Android/iPhone

Educación

Graduation in an IT-related field

Herramientas

Windows

MacOS

Jira Service Desk

Descripción del empleo

The vente-privee group has consolidated its various European brands, together made up of 6000 employees, under one unified conglomerate: Veepee.

This coalescence marks a new chapter in its European history. With Privalia, vente-exclusive, Eboutic, and vente-privee, Veepee achieved a 3.3 billion Euro turnover as of 2024. Present in 10 countries, Veepee is taking a leading role in the European digital commerce landscape.

JOB DESCRIPTION

We are looking for enthusiastic, motivated, and naturally curious profiles who want to learn and improve Veepee's Help Desk level. Your main mission will be to answer user requests and ensure follow-up until resolution. This position will be based in our office in L’Hospitalet with regular travel to our warehouse in Santa Oliva.

TASKS

• Being the key point of contact for local users in offices and warehouses
• Install and configure computer hardware, operating systems, applications, phone, and video conferences
• Address issues both face-to-face and remotely
• Troubleshoot system and network problems, diagnose, and solve hardware issues (Windows and Mac)
• Resolve and/or replace faulty hardware
• Process warranty replacements of hardware
• Support the deployment of new applications
• Respond to and close tickets within the approved SLA
• Work continuously on tasks until completion
• Assist in IT projects, system upgrades, and rollouts as required
• Maintain accurate documentation of support requests, incidents, and solutions
• Ensure compliance with company IT security policies and data protection standards

MUST HAVE SKILLS

• Graduation in an IT-related field
• At least 2 years of experience in a similar production, operation, and support environment
• Proficiency in Windows / MacOS
• Basic skills in Active Directory
• Experience with Office (all versions) / G Suite
• Experience with Jira Service Desk
• Familiarity with Android/iPhone
• Excellent communication and customer service skills

NICE TO HAVE SKILLS

• Networking knowledge
• Experience with hardware devices such as Zebra Android in warehouse environments

BENEFITS

• Variable bonus
• Dynamic and creative environment within international teams
• Access to self-education courses on our e-learning platform
• Participation in meetups and conferences locally and internationally
• Video games, beer, and quiz parties with colleagues

RECRUITMENT PROCESS

30-minute HR screening with a Veepeeᵀᶜʰ Recruiter

ITW with Support Manager via video call

ITW at the warehouse in Santa Oliva

On-site team interview

We believe it is up to you to define your work style, develop yourself, and progress. At Veepee, we guarantee you can be yourself! Committed to diversity and inclusion, Veepee reviews all applications equally.

For more information about our ecosystem: https://careers.veepee.com/veepee-tech/

WHO WE ARE

Veepeeᵀᶜʰ is a tech community of 600 collaborators playing a key role in Veepee’s innovative strategy.

From Warsaw to Sevilla, through Brussels, Amsterdam, Paris, Nantes, Nice, Barcelona, and Madrid, all our projects are developed in an agile environment with diverse skills, where you'll find your place regardless of your technology expertise.

If you love trying new things, why not join this new adventure?

Need more info > https://careers.veepee.com/en/

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