Information Technology Support Technician

Sharp Brains; Madrid; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A technology services company in Madrid is seeking an IT Support Technician L1 to provide end-to-end support for desktop and laptop systems. The ideal candidate will have over 3 years of IT Support experience, familiarity with Windows and MAC environments, and a driving license. This role requires on-site presence in Barcelona and involves managing device lifecycles, ensuring compliance with security protocols, and providing excellent support during escalations.

Formación

• More than 3 years of experience in IT Support.
• Required driving license.
• Familiarity with Windows and MAC environments.

Responsabilidades

• Provided end-to-end technical support for desktop and laptop systems.
• Handled IMAC activities and break/fix tasks.
• Managed the lifecycle of desktop devices including configuration and patching.
• Delivered support using asset tracking and remote assistance tools.
• Ensured compliance with security protocols and desktop policy enforcement.
• Provided VIP support during critical escalations.

Conocimientos

Technical support

Troubleshooting

Desktop management

Security compliance

User account management

Herramientas

SCCM

Intune

ServiceNow

Descripción del empleo

Position: IT Support Technician L1 (On-site)

Role Type: FTE

Working Days: On site

Contract duration: 1 year (extendable)

Contract Type: Freelance / B2B contract

Experience Required: More than 3 years IT Support.

Driving License: Required

Site Address: Barcelona, Spain

Onsite Deskside Support (L1 / L2) Key Responsibilities

• Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
• Handled IMAC activities (Install, Move, Add, Change) and break / fix tasks for end-user devices.
• Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
• Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
• Administered approved software installations, updates, and security patching in coordination with IT policies.
• Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
• Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
• Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
• Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
• Assisted with Active Directory tasks, basic user account management, and smart hands support.
• Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
• Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
• Followed ITIL practices for incident, problem, and service request management in corporate environments.