In-House Amadeus GDS Specialist - AI Travel Innovation

Acai Travel; Barcelona; Presencial; EUR 25.000 - 30.000; Jornada completa

Descripción de la vacante

A travel technology startup in Barcelona is seeking an Amadeus GDS Specialist to leverage your deep expertise in GDS systems. You will collaborate with Product Managers and Engineers to design AI-powered tools, ensuring accuracy and practicality. With 3+ years of travel industry experience, meticulous attention to detail, and a passion for AI, you will thrive in this fast-growing environment. Competitive compensation ranges from 25K to 30K Euros plus equity, with benefits including medical insurance and a vibrant workplace.

Servicios

Private medical insurance

Company offsites

Free drinks in co-working space

Formación

• 3+ years of experience in a travel agency, OTA, or TMC.
• Strong working knowledge of the end-to-end booking process.
• Ability to transition into AI and tech industry.

Responsabilidades

• Serve as the subject matter expert on Amadeus GDS system.
• Review and validate AI-generated results related to ticketing and refunds.
• Educate internal teams on travel nuances.

Conocimientos

Amadeus GDS expertise

Attention to detail

Booking process knowledge

Communication with stakeholders

Herramientas

CRM tools (e.g., Zendesk)

Descripción del empleo

Location: Barcelona, Spain

Team: Product

Type: Full-time

About Acai Travel

Acai Travel is revolutionizing the travel industry by empowering leading Online Travel Agencies (OTAs) and Travel Management Companies (TMCs) with cutting‑edge AI solutions. Our product streamlines customer interactions, automates workflows, and delivers deep insights—making our clients faster, smarter, and significantly more efficient. Explore our transformative solutions at www.acaitravel.com.

Founded by industry veterans who successfully sold their previous company to American Express Global Business Travel (AmexGBT), Acai recently secured a $4.5 million funding round, underscoring the exceptional value of equity for our team.

At Acai, you'll join a talented, collaborative team driven by innovation, personal growth, and mutual support. Our culture prioritizes deep personal transformation alongside business success, ensuring every team member thrives professionally and personally.

If you're eager to shape the future of travel technology within an inspiring, growth‑focused community, Acai Travel is your next adventure.

About the Role

We’re looking for a highly skilled Amadeus GDS Specialist to join our team. In this role, you’ll apply your deep expertise in GDS systems to help us design, validate, and refine AI‑powered tools that travel agents would use.

You’ll collaborate closely with Product Managers and Engineers, playing a vital role in shaping the accuracy, reliability, and practicality of Acai’s travel solutions.

What You’ll Do at Acai

GDS Product Expertise

• Serve as the subject matter expert on Amadeus GDS system
• Translate common workflows, commands, and booking, changes and cancellation scenarios into product insights
• Collaborate with engineers to align AI behavior with real‑world GDS outputs

Quality Assurance and Validation

• Review and validate AI‑generated results related to ticketing, pricing, exchanges, and refunds
• Identify logic errors, inconsistent results, and opportunities for improvement
• Document and prioritize feedback for continuous refinement

Industry Insight and Cross‑Functional Collaboration

• Bring travel industry best practices and edge cases into product conversations
• Educate internal teams on leisure and corporate travel nuances
• Help create robust systems that mirror the day‑to‑day needs of OTAs and TMCs

What We’re Looking For

Must‑Have Skills

• Demonstrated expertise in Amadeus GDS, particularly cryptic mode
• 3+ years of experience at a travel agency, OTA, or TMC
• Strong working knowledge of the end‑to‑end booking process, including refunds and exchanges
• Meticulous attention to detail and commitment to accuracy
• Ability to communicate clearly with technical and non‑technical stakeholders
• While you’re an expert in traditional travel tools, you’re genuinely excited about transitioning into the AI and tech industry

Nice‑to‑Have Skills

• Knowledge of other GDS systems like Sabre or Travelport + (Galileo)
• Familiarity with NDC workflows and content
• Experience with CRM tools such as Zendesk, Genesys, or Kustomer
• Exposure to both leisure and corporate travel
• Previous experience in QA or AI product testing
• Knowledge of Travelfusion or other aggregators

Why Join Acai Travel?

• Work in a high‑impact role that directly contributes to the growth and success of our business
• Be part of a fast‑growing, VC‑backed startup transforming the travel industry with AI
• Thrive in a hands‑on, startup culture where your work directly influences outcomes
• Join a growing global team that values speed, ownership, and practical creativity
• Compensation: 25K‑30K Euros + Equity
• Private medical insurance
• Company offsites to unique destinations (mix of work and leisure)
• Enjoy free drinks (coffee, tea, beer) in our vibrant co‑working space in Barcelona near Glories.

Requirements

• Legal work authorization in Spain.