Icelandic Speaking Customer Service Representative for Booking

Teleperformance; Barcelona; Presencial; EUR 18.000 - 23.000; Jornada completa

Descripción de la vacante

A leading customer service company in Barcelona is seeking a Customer Support Advisor to assist international travelers. You will handle inquiries related to accommodations, ensuring exceptional service. Ideal candidates hold C2 level Icelandic and advanced English, and must possess solid communication skills. The role offers a temporary contract, flexible hours, and a multicultural work environment.

Servicios

Flexible remuneration

Multicultural environment

Modern office spaces

3 weeks of initial training

Formación

• C2 level Icelandic and advanced English required.
• Experience within customer service or contact center environments is valued.
• User-friendly PC skills are necessary.

Responsabilidades

• Understand and identify customer needs.
• Clarify inquiries about service and payment.
• Ensure high level of customer service.

Conocimientos

Icelandic (C2 level)

Advanced English

Excellent communication skills

Problem-solving mentality

Goal-oriented approach

User friendly PC skills

Experience in customer service

Herramientas

Office 365

CRM Database

Descripción del empleo

Job responsibilities

As a customer support advisor for Booking you will be in charge of understanding and identifying customer needs. You will be listening, responding and mediating between our international travellers and accommodations suppliers from all over the world, always ensuring a high level of customer service.

Clarifying inquiries about service, payment and technical requirements, providing accurate information and following set process, via email and phone.

Requirements

• Icelandic : C2 level and advanced English
• Excellent communication and inter-personal skills both written and spoken
• User friendly PC skills : Office 365, CRM Database, and other internal platforms.
• A problem-solving and solution-driven mentality
• A positive, motivated mindset that will help you deal with some tricky customer problems.
• Goal-oriented work approach
• An open mind to changing priorities and business processes.
• Affinity with Accommodation platforms
• Experience within customer service or contact center environments will be valued.

Desirable Skills

• Process Excellence : Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
• Collaboration : Working effectively with others, sharing ideas and resources to achieve common goals
• Communication : Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
• Emotional Intelligence : Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
• Open Mindedness : Considering and appreciating diverse perspectives and ideas, fostering collaboration
• Critical Thinking : Evaluating information and arguments, leading to informed and effective decisions based on data insights
• Solution Orientation : Approaching problems and challenges with a focus on finding practical and effective solutions
• Entrepreneurship : Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

Contract

• 38,5h / week (Monday to Sunday).
• Salary : 22.249 € gross / year
• Available shift : 09 : 00 - 20 : 00h
• Temporary Contract.

Benefits

• Flexible remuneration in nursery school transport if interested after probation period.
• A multicultural and international working environment
• Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield)
• Be part of an exciting industry leading department with great opportunities to learn and grow your career
• 3 weeks of Initial training and continued personal coaching

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.