HVC Relationship Manager

Betway Group; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading gaming company in Madrid seeks a HVC Relationship Manager to enhance customer relationships and ensure compliance processes for our loyal clients. The ideal candidate will demonstrate strong communication skills, bilingual proficiency in Spanish and English, and a background in account management within iGaming. This role offers a vibrant work culture with opportunities for personal growth. Candidates should be adaptable and dedicated to delivering exceptional service to build trust and loyalty with customers.

Servicios

Health Insurance

Life Assurance

Income Protection

Learning and development opportunities

Formación

• Strong verbal and written communication skills, able to convey complex ideas effectively.
• Proven account management experience in an iGaming company.
• Fluency in both Spanish and English.

Responsabilidades

• Complete identification tasks and profile loyal customers.
• Provide seamless experiences during customer compliance processes.
• Manage and report on performance focused on increasing player values.

Conocimientos

Strong verbal and written communication skills

Experience in cross-functional teams

Expertise in project management

Attention to detail

Fluency in Spanish and English

Account management experience in iGaming

Knowledge of sports and casino products

Strong AML and Responsible Gaming knowledge

Descripción del empleo

On average it takes 5 minutes to apply for this role.

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.
Do you see yourself as one of those “out-of-the-box thinkers”, “Technical masterminds”, “Outstanding creatives”, or “Mind-boggling number crunchers”? If so, we want to welcome you to the Betway family and celebrate what makes you unique!

Our global customer base is exploding and we need your skills to support us on this exciting journey! Don’t look back and submit your application before the opportunity passes you by..

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

A HVC Relationship Manager is responsible for establishing and maintaining customer relationships. Utilising the full asset suite of Betway Global partnerships, you will help contribute to vision of delivering the world’s best iGaming customer experience.

How?

Your contribution will be visible by delivering actionable results around key topics including but not limited to, source of funds and source of wealth processes, customer identification, exceptional communication, industry leading retention and money can’t buy experiences.

What you’ll be doing

As part of your role, your responsibilities will include:

• Being responsible for completing identification tasks and profiling our most loyal customers
• Providing a seamless experience during customers compliance processes, with the goal of increasing compliance pass rates
• Being customer obsessed, striving to deliver a mobile led experience and deliver feedback to wider stakeholders of customers experiences
• Using Betway’s global partnerships to create and attend a world class hospitality calendar for LATAM and Spanish customers
• Using data to help assist in the automation of customer journeys with a tireless focus on mobile first gaming
• Managing a sustainable cohort of account managed customers
• Managing and reporting on performance with a key focus on increasing long term player values and retention rates
• Providing a world class service to our customers that builds trust, being available and the central point of all HVC customer contact
• Delivering a strong return on investment within budget for both on and off-site hosting

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
• Fluency in Spanish and English
• Proven working experience of account management in an iGaming company
• Experience in hosting customers, knowing what world class service looks like
• Clear understanding of iGaming in Spain and LATAM
• Strong knowledge on sports and casino products
• Strong AML, Responsible Gaming knowledge inclusive of SoW and SoF

Desirable skills you’ve got up your sleeve

It would be great if you also have some the following skills:

• Previous experience in the sports marketing industry
• Previous experience in a regulated industry, preferably gaming
• Experience collaborating with cross-functional teams to design and optimize automated user journeys

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What you’ll get back

We offer a great variety of personal and professional benefits to help you thrive at Betway and Super Group. This includes:

• We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
• Health Insurance
• Life Assurance
• Income Protection

Be part of that Superclass feeling.

At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 20 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It’s all about putting your experience first and ensuring honesty and fairness in all we do.
Here, your growth is supported and your contributions valued.

Game on!

Should you not hear from us within 2 weeks, please assume your application has not been successful.