Hiring Live Expert - Dutch + English - Barcelona

Cross Border Talents; Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A customer service agency in Barcelona is seeking a Live Expert fluent in Dutch and English to provide support to customers through live chat and video. The role involves troubleshooting issues and delivering exceptional customer experiences. Ideal candidates should have excellent communication skills and a friendly demeanor. This full-time position offers competitive pay and development opportunities.

Servicios

Continuous training and career development

Competitive salary and benefits package

Supportive work environment

Formación

• Fluency in Dutch and English (spoken and written).
• Excellent communication and presentation skills.
• Previous experience in customer service, sales, or technical support is a plus.

Responsabilidades

• Engage with customers through live chat and video.
• Provide detailed product information and recommendations.
• Troubleshoot customer issues and ensure resolution.

Conocimientos

Fluency in Dutch

Fluency in English

Excellent communication skills

Empathetic approach to customer interaction

Technical understanding

Descripción del empleo

Live Expert Dutch + English On-site

Location: Barcelona, Spain
Start Date: ASAP
Schedule: 39h/week | Monday to Friday, 09:00 18:00
Work Mode: On-site

Your Mission:

We’re looking for a Live Expert to join our international team in Barcelona!
In this role, you’ll engage directly with Dutch and English-speaking customers through live chat and video to provide support, guidance, and product expertise.
Your goal? To create a seamless and engaging customer experience that leaves every client satisfied and confident.

What You’ll Do:

• Interact with customers via live chat, video, and email in Dutch and English.
• Provide detailed product information and personalized recommendations.
• Troubleshoot customer issues and ensure efficient problem resolution.
• Maintain accurate customer records and feedback for process improvement.
• Collaborate with other departments to deliver the best customer experience.

What You Bring:

• Fluency in Dutch and English (spoken and written).
• Excellent communication and presentation skills.
• Friendly, confident, and empathetic approach to customer interaction.
• Strong technical understanding and ability to adapt quickly.
• Previous experience in customer service, sales, or technical support is a plus.

What We Offer:

• Full-time, on-site position in Barcelona.
• Dynamic, multicultural, and supportive environment.
• Continuous training and career development opportunities.
• Competitive salary and benefits package.
• A positive workplace where your skills truly make an impact.

How to Apply:

Interested? Send your CV and a short paragraph introducing yourself to [e-mail]