Head of RDT Processes and Resiliency

Roche; Madrid; Presencial; EUR 120.000 - 150.000; Jornada completa

Descripción de la vacante

A global healthcare leader seeks a Head of RDT Processes and Resiliency to ensure operational resilience and transform technology services. You will lead a visionary team, enhance IT service management through automation, and drive disaster recovery strategies, embodying an AI-first approach. Ideal candidates excel in leading teams, have deep expertise in ITSM, and can translate strategic vision into operational success. Join us in building a healthier future.

Formación

• Demonstrated experience in transforming technology processes using an AI-first or automation-centric approach.
• Deep expertise in ITSM/ITIL and Business Continuity Management frameworks.
• Proven ability to translate strategic theory into operational reality.

Responsabilidades

• Lead a team focused on continuous improvement of key RDT processes.
• Direct the Business Continuity governance program for RDT.
• Provide leadership and mentorship fostering a culture of innovation.

Conocimientos

Transformational & Strategic Mindset

Expert Domain Knowledge

Pragmatic & Operational Experience

Inspirational People Leadership

Stakeholder Influence

Platform & Tool Acumen

Herramientas

ServiceNow

Descripción del empleo

The Position

Head of RDT Processes and Resiliency

At Roche you can show up as yourself embraced for the unique qualities you bring. Our culture encourages personal expression open dialogue and genuine connections where you are valued accepted and respected for who you are allowing you to thrive both personally and professionally. This is how we aim to prevent stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche where every voice matters.

About RDT

Roche Digital Technology (RDT) is where innovation meets purpose. As a global team at the heart of Roche we are a community of business‑minded technologists committed to help shape tomorrows digital future of healthcare. Our mission is to power Roche through cutting‑edge digital technologies harnessing the potential of artificial intelligence data and scalable tech innovations. Driven by purpose and passion were building a future where digital is a core strength across all of Roche enabling smarter ways of working unlocking human potential and driving breakthroughs that truly matter for millions of patients around the world.

Role Summary

As the Head of RDT Processes and Resiliency you will be a pivotal senior leader responsible for ensuring the operational resilience and transformational efficiency of Roches core technology services. This is not a role for maintaining the status quo; we are seeking a visionary leader with an AI‑first mindset to fundamentally reshape our IT Service Management (ITSM) product lifecycle and disaster recovery frameworks. You will lead a team of experts to move beyond codifying existing workflows and instead drive intelligent automation and process redesign. Your success will be measured by your ability to create a highly efficient resilient and future‑ready RDT organization delivering substantial value and savings through strategic transformation.

Key Accountabilities

Process Transformation & Automation :

Lead a team responsible for the governance and continuous improvement of all key RDT processes including ITSM DevOps and the Product Lifecycle.

Champion an AI‑first approach to critically analyze and re‑engineer workflows identifying opportunities for automation and intelligent design to drive significant efficiencies.

Act as the primary business owner for core RDT platforms and tools (e.g. ServiceNow) defining a strategic roadmap focused on user experience adoption and advanced capabilities.

Own the lifecycle of IT Policies Standards and SOPs ensuring they are modern effective and enable agility.

Disaster Recovery & Resilience :

Direct the Business Continuity governance program for RDT providing robust oversight and ensuring a credible second level of control.

Oversee the Disaster Recovery testing strategy validating the resilience of critical systems and processes in partnership with technical teams.

Serve as the key interface to the Digital Operations and Reliability organization ensuring seamless alignment on all resilience‑related matters.

Leadership & Strategy :

Provide strong leadership and mentorship to your direct reports fostering a culture of innovation operational excellence and continuous improvement.

Develop and execute a strategic vision for processes and continuity that aligns with RDTs broader AI initiatives orchestrating efforts to maximize value and impact.

Engage with senior RDT leadership and cross‑functional stakeholders to build consensus drive adoption of new processes and communicate the value of your teams initiatives.

Key Leadership Competencies and Skills :

Transformational & Strategic Mindset : Demonstrated experience in not just managing but fundamentally transforming technology processes using an AI‑first or automation‑centric approach.

Expert Domain Knowledge : Deep expertise in IT Service Management (ITSM / ITIL) DevOps principles and Business Continuity Management (BCM) frameworks within a large complex enterprise.

Pragmatic & Operational Experience : Proven ability to translate strategic theory into practical operational reality. You understand what it takes to make new processes work on the ground and gain traction.

Inspirational People Leadership : Significant experience leading teams of managers and individual contributors with a track record of developing talent and driving high performance.

Stakeholder Influence : Exceptional communication and interpersonal skills with the ability to build strong internal connections influence senior leaders and drive change across the organization.

Platform & Tool Acumen : Technical and architectural knowledge of enterprise platforms like ServiceNow including defining user requirements and driving adoption strategies.

Who we are

A healthier future drives us to innovate. Together more than 100000 employees across the globe are dedicated to advance science ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities foster creativity and keep our ambitions high so we can deliver life‑changing healthcare solutions that make a global impact.

Lets build a healthier future together.

Roche is an Equal Opportunity Employer.

Employment Type: Full‑Time

Experience: years

Vacancy: 1