Head of Operations

Career Rockstars; Madrid; Presencial; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

A leading company in Madrid seeks a Head of Operations to architect their operational foundation during a rapid growth phase. You will lead a cross-functional team while fostering a customer-centric culture and implementing scalable processes. This role offers a unique impact on the company’s trajectory, with responsibilities ranging from team leadership to vendor management.

Formación

• Experienced in scaling ops orgs during high-growth stages.
• A hands-on leader who builds systems and drives execution.
• Fluent in Spanish and English; French is a strong plus.

Responsabilidades

• Lead operations and cross-functional team of ~13.
• Integrate KPIs to optimize customer journey.
• Prepare delivery organization for market expansion.

Conocimientos

Scaling operations

Leadership

Vendor management

Customer-first mindset

Data-driven mindset

Descripción del empleo

Madrid, Spain
Immediate start

About the Role

Our client is a fast-scaling, design-forward company on a mission to grow from €10M to €30M+ revenue over the next 24 months. They’re seeking a Head of Operations to own and evolve their end-to-end delivery engine. This is a rare opportunity to architect the operations backbone of a high-touch, high-impact product business.

You’ll lead a growing cross-functional team (design, production, logistics, customer care, services) and drive a customer-obsessed culture that blends structure, speed, and exceptional experience.

Key Responsibilities

Customer-First Ops Mindset

• Make the customer journey as impressive as the product

• Integrate NPS, delivery accuracy, and satisfaction into ops KPIs

Team Leadership & Structure

• Manage a team of ~13 across core operations functions

• Retain top performers, reposition others, and hire 3–4 “A-players” to scale

Vendor & Supply Chain Optimization

• Own vendor relationships across materials, manufacturing, logistics, and install

• Improve quality, capacity, and reliability—beyond just pricing

Scalable Systems & Processes

• Eliminate bottlenecks and improve cross-functional handoffs

• Build robust SOPs from sales handoff to final installation

Data-Driven Execution

• Build and track a strong operational KPI framework

• Use performance data to align priorities across teams and vendors

Internal Accountability & Culture

• Foster initiative, urgency, and ownership across the ops team

• Implement structured performance expectations and early intervention when needed

Support International Growth

• Prepare the delivery org to expand into new markets

• Lead logistics and infrastructure projects that enable scale

Who You Are

• Experienced in scaling ops orgs during high-growth stages

• Strong operator with a customer-first mindset

• A hands-on leader who builds systems and drives execution

• Data- and process-driven, with a deep sense of ownership

• Track record managing vendors and improving supply chain performance

• Fluent in Spanish and English; French is a strong plus

Why This Role?

Transformational impact – Build from the inside out, not just maintain
International scope – Play a key role in expansion and infrastructure
Strategic exposure – Partner closely with the CEO on key decisions
Team-building autonomy – Shape, hire, and lead as you scale
Design-forward environment – Ensure a high-end product gets a high-end delivery