Head of Customer Service & Experience

AUTO1 Group; Madrid; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading automotive service provider in Madrid is seeking a skilled manager to lead and develop their customer service team. This role involves managing customer service operations, contract negotiations, and strategic planning. The ideal candidate holds a degree in Business Administration and possesses strong leadership and analytical skills. The position offers a permanent contract, competitive salary, and opportunities for growth in a dynamic international environment.

Servicios

Competitive compensation package

Flexible compensation options

Access to continuous training through Auto1 Academy

Formación

• Minimum experience in leading large teams (20+ people) in customer service or after-sales.
• Strong mentality toward continuous improvement and results-oriented mindset.
• Proven experience in managing third-party contracts and negotiations.

Responsabilidades

• Lead and develop a diverse team promoting collaboration and customer-centric mindset.
• Manage relationships and contracts with workshop networks.
• Oversee analytics, reporting, and proposed improvements.

Conocimientos

Leadership

Customer Service Management

Negotiation

Analytical Skills

Process Automation

Data Visualization

Communication in English (C1)

Educación

Degree in Business Administration or related fields

MBA or complementary training

Herramientas

Freshdesk

Twilio

Google Workspace

Tableau

Redash

Descripción del empleo

A leading automotive service provider in Madrid is seeking a skilled manager to lead and develop their customer service team. This role involves managing customer service operations, contract negotiations, and strategic planning. The ideal candidate holds a degree in Business Administration and possesses strong leadership and analytical skills. The position offers a permanent contract, competitive salary, and opportunities for growth in a dynamic international environment.