Guest Services Supervisor & Team Coach

The Ritz-Carlton; Barcelona; Presencial; EUR 24.000 - 32.000; Jornada completa

Descripción de la vacante

A luxury hotel chain in Barcelona seeks a dedicated guest service associate to assist with check-in, resolve payment issues, and ensure guest satisfaction. Responsibilities include coordinating with various departments to address guest needs and maintaining compliance with company policies. Candidates should have at least 1 year of relevant experience and a high school diploma. This role emphasizes strong communication skills and a commitment to guest service.

Formación

• At least 1 year of related work experience in a hospitality or service role.
• Ability to anticipate guests' needs and address service needs effectively.

Responsabilidades

• Assist guests with payment processing and check-in procedures.
• Coordinate with other departments to resolve guest requests.
• Ensure compliance with company policies and safety standards.

Conocimientos

Guest service

Problem-solving

Communication

Relationship management

Educación

High school diploma or G.E.D. equivalent

Descripción del empleo

A luxury hotel chain in Barcelona seeks a dedicated guest service associate to assist with check-in, resolve payment issues, and ensure guest satisfaction. Responsibilities include coordinating with various departments to address guest needs and maintaining compliance with company policies. Candidates should have at least 1 year of relevant experience and a high school diploma. This role emphasizes strong communication skills and a commitment to guest service.