Guest Experience Specialist — Front Desk & Concierge

Hyatt Hotels Corporation; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading global hotel chain in Barcelona seeks a Guest Services Officer to enhance guest experiences through personalized service. Responsibilities include welcoming guests, coordinating logistics, and addressing feedback. Candidates should be proficient in English and Spanish, possess strong organizational skills, and thrive under pressure. Join a company that values diversity and offers generous employee perks including complimentary hotel nights and discounts.

Servicios

12 complimentary hotel nights per year

Discounts on Hyatt stays for family and friends

50% discount on food and beverages

Access to employee cafeteria

Free access to a Wellness Platform

Ongoing learning and development opportunities

Formación

• Experience in Front Office or coordinating group stays at large-capacity hotels.
• Ability to manage multiple tasks simultaneously.
• Proactive, solution-oriented attitude.

Responsabilidades

• Welcome guests upon arrival and ensure a seamless check-in and check-out experience.
• Provide personalized assistance and respond to guest requests with efficiency.
• Coordinate room assignments and special requests.
• Handle guest feedback and resolve issues promptly.

Conocimientos

Proficiency in English

Proficiency in Spanish

Strong organizational skills

Excellent communication skills

Ability to work under pressure

Collaborative team player

Herramientas

PMS

Channel Manager

Opera

Descripción del empleo

A leading global hotel chain in Barcelona seeks a Guest Services Officer to enhance guest experiences through personalized service. Responsibilities include welcoming guests, coordinating logistics, and addressing feedback. Candidates should be proficient in English and Spanish, possess strong organizational skills, and thrive under pressure. Join a company that values diversity and offers generous employee perks including complimentary hotel nights and discounts.