Guest experience manager

Descompagnons Trabalho Temporário Lda; Rabanera; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading hospitality company in Spain is looking for a Guest Experience Manager to enhance guest satisfaction at their resort. The candidate should have at least 2 years of experience and exhibit strong communication and relationship-building skills. Fluency in Portuguese and English is essential, with knowledge of German or French advantageous. This role offers a dynamic work environment and competitive salary.

Servicios

Monthly salary above average

Meal allowance

Professional and personal growth

Dynamic and collaborative workplace

Formación

• Proven experience of at least 2 years in a similar role.
• Solid knowledge of customer service and guest relation skills.
• Flexibility in working hours and a sense of responsibility.

Responsabilidades

• Build meaningful connections with guests.
• Enhance guest experience during their stay.
• Handle customer complaints with professionalism.
• Run the Guest Experience department effectively.
• Monitor service quality and financial KPIs.

Conocimientos

Customer service expertise

Communication skills

Proactive attitude

Teamwork

Problem-solving skills

Knowledge of MS Office

Fluent in Portuguese and English

Basic German and French

Descripción del empleo

We are looking for a Guest Experience Manager to join our wonderful Dreams Madeira Resort Spa & Marina, located on the stunning Madeira Island!

Requirements

• Passion for hospitality and proven experience of at least 2 years in a similar role
• Customer‑orientated attitude and depth knowledge of customer service
• Outstanding guest relation skills
• Careful presentation
• Proactive, with a sense of initiative and teamwork
• Sense of responsibility and autonomy
• Flexible working hours
• Excellent communication and people skills
• Proficiency in speaking and writing in Portuguese & English, basic German, French is a plus
• Solid knowledge of MS Office, especially Excel and Word

Responsibilities

• Build meaningful connections and maintain strong relationships with guests
• Proactively seek opportunities to enhance their experience during their stay
• Identifying, creating and developing emotional and outstanding experiences and touchpoints during the customer journey
• Solve customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism
• Develop and maintain relationships with VIP guests and Special Attention guests, recognizing their preferences and ensuring extra attention and special treatment for this group of guests
• Run the entire Guest Experience department, including guest relation and concierge service
• Identify talents, lead, train and built teamspirit among all the departments
• Monitor the quality and financial KPIs
• Address guests’ service needs and dealing with specific customer requests
• Develop and maintain positive working relationships with others departments and colleagues

What we offer

• Monthly salary above average
• Meal allowance
• Professional and personal growth
• Dynamic and collaborative workplace