Guest Experience Agent Trainee - Kimpton Los Monteros Marbella - (Málaga)

Los Monteros; Marbella; Presencial; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

A leading hospitality company in Andalucía seeks an enthusiastic Guest Experience Agent in training who will support the department across various areas including handling reservations and guiding guests. Responsibilities include welcoming guests, analyzing customer feedback, and providing information on hotel services. The ideal candidate should have a Bachelor’s degree in hospitality and be fluent in English and the local language. This role offers room for growth, comprehensive training, and a dynamic work environment.

Servicios

Room for professional growth

Training programmes

Uniform and laundry service

Meals while on duty

Fun work environment

Formación

• Bachelor’s degree in hospitality or a related field.
• Must be fluent in the local language and English.
• Proactive, positive, energetic with a passion for service.

Responsabilidades

• Welcome guests in a friendly, prompt and professional manner.
• Analyze customer feedback to improve ratings.
• Provide information on hotel services and facilities.

Conocimientos

Fluency in local language

English fluency

Proactive attitude

Teamwork

Passion for service

Educación

Bachelor’s degree in hospitality or a related field

Descripción del empleo

Empresas : Los Monteros

Whats the internship?

As Guest Experience Agent in training, you’ll be supporting the department in all required areas, including handling reservations, guiding guests, and being a Kimpton ambassador.

Your day-to-day responsibilities

• Welcome guests in a friendly, prompt and professional manner.
• Accommodate general and unique requests.
• Analyze customer feedback and reviews to continuously improve overall rating, scores and metrics.
• Provide information on hotel services and facilities.
• Answer phones in a prompt and courteous manner.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• Perform other duties as assigned, including guest room tours, concierge services, and special guest requests and needs.

What we need from you?

Bachelor’s degree in hospitality or a related field. Must be fluent in the local language and English; additional languages are highly valuable. Proactive, positive, energetic, dynamic, emphatic, a team‑worker with a passion for service.

What to expect from us

• Room for professional growth in one of the largest hospitality companies.
• Training programmes and access to IHG’s training tool.
• Uniform and laundry service.
• Meals while on duty.
• Cool work environment and lots of fun!

Requisitos