GSA - Legal Entity Management

HSP Group; Barcelona; Presencial; EUR 40.000 - 55.000; Jornada completa

Descripción de la vacante

A consulting firm in Barcelona is seeking a Global Service Associate to manage relationships between Local Service Partners and clients. The role includes coordinating service delivery, maintaining systems, and ensuring high-quality customer service. Candidates should have at least 3-4 years of relevant experience, strong English skills, and be self-motivated. This is a full-time position focused on legal services within a dynamic environment.

Formación

• 3-4 years minimum experience in Legal Entity Management or similar roles.
• Very strong English communication skills, both written and verbal.
• Proficiency in a second foreign language is a plus.

Responsabilidades

• Coordinate delivery of BAU services with LSPs and clients.
• Update and maintain BAU related systems ensuring data accuracy.
• Create service tickets and sense check data provided by clients.

Conocimientos

Dependable

Collaborative

Self-motivated

Detail oriented

Strong English communication

Herramientas

Microsoft 365

Salesforce

FreshDesk

SharePoint

Microsoft Teams

Descripción del empleo

About Us

HSP Group specializes in helping companies manage their international operations and expand globally. We offer a suite of services to our customers, including finance, tax, legal, and HR support. HSP Group\'s expertise and technology streamline global expansion, providing a single partner for all global growth needs for our customers.

About Us

HSP Group specializes in helping companies manage their international operations and expand globally. We offer a suite of services to our customers, including finance, tax, legal, and HR support. HSP Group\'s expertise and technology streamline global expansion, providing a single partner for all global growth needs for our customers.

Job Description

We are seeking a Global Service Associate (GSA) to act as the primary contact point between HSP Group\'s network of Local Service Partners (\'LSPs\') and our clients. The Global Service Associate will coordinate the delivery of Business as Usual (\'BAU\') services. To be successful within this role, the Global Service Associate will need to develop a strong network and relationships with clients, LSPs, Global Service Directors (\'GSD\'), Implementation and other members of the HSP Group team.

Responsibilities

• Working with Implementation team on handover to BAU and ensuring that client is set up in BAU related systems
• Update and Maintain BAU related systems ensuring accuracy and timeliness of data. Systems include, but are not limited to, FreshDesk, Salesforce, SharePoint, Microsoft Teams and any other related software systems
• Create service tickets and sense check data provided by clients and / or LSPs
• Monitor calendars and ensure that clients and LSPs meet all deadlines
• Review Corporate Documents, filing with naming conventions
• Develop and maintain excellent relationships with LSPs
• Respond to client ad hoc queries, ensure appropriate teams are involved in the event of either escalations or opportunities for service add-ons
• Monitor the status of assigned tasks and tickets, providing regular updates where required
• Adhere to SLAs in terms of responsiveness and quality where applicable
• Build and maintain region and / or service line specific knowledge base
• Provide excellent customer centric service
• Manage and give input on team processes and other business improvement initiatives
• Additional duties as assigned

Qualifications

• 3-4 years minimum experience in Legal Entity Management or CoSec in client facing service delivery or in similar roles / exposure
• Very strong English communication skills, both written and verbal
• Proficiency in a second foreign language a plus
• Experience in flexible working / work from home
• Reliable home internet connection
• Excellent analytical and problem-solving skills
• Project management experience a plus
• Microsoft suite – Word, Excel, PowerPoint, Visio
• Experience with a CRM system (Microsoft 365, Salesforce) a plus

Skills

• Dependable, consistent performer with a positive attitude and an ability to listen and work collaboratively across an organization
• Self-motivated, detail orientated and driven with the ability to meet deadlines
• Ability to communicate effectively with senior personnel, both internal and client
• Ability to adapt to an evolving environment
• Works well with a team environment and be a proactive contributor to the overall success of the team
• Assertive but tactful and can manage multiple business relationships

If you would like to be part of a fast-paced, client first environment; where we focus on solutions rather than challenges, come and join our #HSPGlobalSolutionTeam !

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Legal

Industries

Business Consulting and Services

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