Growth Expert Ortho

Straumann Group; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading dental solutions company is seeking a Growth Expert to join their team in Madrid. This role focuses on customer onboarding, driving adoption of products, and managing a portfolio of clients. You will guide new customers, plan growth initiatives, and work closely with top providers. The ideal candidate has strong analytical and communication skills, along with a customer-first mindset. A background in sales or account management is preferred, and the role promises significant impact on business growth.

Formación

• Experience in inside sales, account management, field clinic experience, or customer success is a plus.
• Strong command of English is required.

Responsabilidades

• Guide new providers through their onboarding journey.
• Plan and run growth actions to enhance product usage.
• Manage your own customer portfolio.
• Set yearly goals with top customers and track progress.
• Identify new leads and expand the customer base.
• Follow up with providers who submit cases.
• Support daily operations and manage discounts through SAP.

Conocimientos

Customer-first mindset

Strong communication skills

Commercial mindset

Analytical thinking

Proactivity

Relationship building

Descripción del empleo

We’re looking for a Growth Expert to join our team — someone who is passionate about helping customers succeed, driving adoption, and spotting growth opportunities. This role sits at the intersection of customer onboarding, inside sales, and account development. If you enjoy building relationships, analyzing customer behavior, and turning insights into impact, this role is for you.

What You Will Do

1. Help New Customers Succeed

You’ll guide new providers through their onboarding journey and make sure they quickly feel confident using our solutions. Your goal: to turn new customers into active, engaged users.

2. Drive Growth Actions (such Growth Actions & Open Days)

You’ll plan and run tactical actions that help active customers use our products more and better. You’ll decide which customers to prioritize and measure the results of your initiatives.

3. Manage Your Own Customer Portfolio

You’ll be the go-to person for a group of customers, supporting them, advising them, and helping them grow their volume of cases and results.

4. Support Top Providers

Together with the Territory Manager, you’ll set clear yearly goals with our top customers and follow up monthly on their performance and progress.

5. Generate New Opportunities

You’ll take part in hunting activities to identify new leads and help expand our customer base.

6. Activate Providers with Open Set-Ups

Some providers submit cases but don’t follow up on them for different reasons —your job is to follow up, understand the reasons, support them, and help them get started with those cases.

7. Support Daily Operations

This includes managing discounts through SAP and supporting occasional commercial or marketing projects.

What You Bring

• A customer-first mindset and strong communication skills.
• A strong commercial mindset to identify opportunities and initiatives.
• Comfort with phone/video outreach and relationship building.
• Strong analytical thinking and ability to prioritize.
• Proactivity, ownership, and a growth mindset.
• Experience in inside sales, account management, on the field clinic experience or customer success is a plus.
• Strong command of English is required.

Why You’ll Love This Role

• You’ll have a direct impact on customer adoption and business growth.
• You will have a clearly commercial profile, with the confidence and motivation to drive revenue-focused conversations.
• You’ll work closely with Sales, Marketing, and top providers.
• You’ll own your portfolio and see the results of your actions quickly.
• You’ll grow your commercial and strategic skills in a fast-paced environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.