Global Functions & Data - Service Governance Manager

Allianz; España; Híbrido; EUR 65.000 - 80.000; Jornada completa

Descripción de la vacante

A leading global IT service provider in Spain is looking for a Service Governance Manager to ensure effective delivery of Contact Center Solutions. The role involves overseeing financial resources, driving continuous improvement, and fostering strong relationships with stakeholders. Ideal candidates will have proven project management skills, experience in service management, and strong analytical skills. This position supports a hybrid work model, offering competitive benefits and opportunities for professional development.

Servicios

Hybrid work model

Company bonus scheme

Pension and employee shares program

Flexible working and health benefits

Formación

• Proven experience in end-to-end project and program management.
• Experience in Service Management and financial steering.
• Ability to build and maintain relationships with stakeholders.
• Record of driving continuous improvement initiatives.
• Excellent communication and leadership skills.

Responsabilidades

• Ensure projects are delivered on time and within budget.
• Manage financial resources effectively for specific programs.
• Oversee ongoing management and delivery of services.
• Drive transformation and customer-centricity within the area.

Conocimientos

Project management

Service management

Stakeholder communication

Continuous improvement

Analytical skills

Leadership skills

Problem-solving

AI technologies knowledge

Educación

Experience in finance, IT or insurance industry

Descripción del empleo

About the Job

The primary function of the CTO2 Area revolves around transformation, customer‑centricity, and delivering a high‑quality experience for the OE's by being the bridge between the OE and Allianz Technology and ensuring reliable, future‑proof IT services to the OEs. The goal is the continuous improvement of the existing IT delivery model between Allianz Technology and Allianz Partners to meet the financial and qualitative requirements of all parties involved, while echoing ongoing internal transformation at Allianz Partners. In this context, we (CTO2AZP Global Functions & Data) are hiring a Service Governance Manager who takes ownership of Contact Center Solutions (CCS), such as Conversational AI, CCS Cloud Telephony and Robotics solutions provided to AZ Partners.

What you do

• End‑to‑end delivery, ensuring that projects and programs are delivered on time, within budget and to the required quality standards.
• Build a close working relationship with the CTO2AZP verticals (Mobility & Assistance, Travel, Transf. & CoE), corresponding Service Governance Tribes and the Allianz Partners key contacts of AZP CTO and COO.
• Accountable for a defined CHANGE budget for specific programs and projects, managing financial resources effectively and ensuring that the program/project targets are met. Throughout the year, project actuals are closely tracked, projects are forecasted and corresponding reporting is provided.
• Responsible for the corresponding Managed Business Services in the operational phase (RUN). This involves overseeing the ongoing management and delivery of services to meet the needs of the business, the actual cost/revenue charging of corresponding Services, reporting to stakeholders and supporting the yearly Planning Dialogue for both RUN and CHANGE, ensuring transparency and efficiency.
• Work toward continuous improvement of the existing IT delivery model between Allianz Technology and Allianz Partners, meeting the financial and qualitative requirements of all parties involved while following the internal transformation at Allianz Partners.
• Play a key role in driving transformation and customer‑centricity within the CTO2 Area, ensuring a high‑quality experience for the customer by acting as a bridge between AZ Partners and Allianz Technology.

What you bring

• Proven experience in end‑to‑end project and program management, including delivery accountability, resource management, risk management and stakeholder communication.
• Experience in Service Management with a strong focus on financial steering and capacity management, as well as AZ Technology internal processes, rules and regulations.
• Demonstrated ability to build and maintain strong working relationships with internal and external stakeholders, Allianz Partners counterparties, Application Bundle Owners and Capability Towers.
• Proven record of driving continuous improvement initiatives, particularly in IT delivery models, to meet the financial and qualitative requirements of stakeholders.
• Understanding of transformation initiatives and customer‑centricity, with the ability to drive a high‑quality experience for the customer by acting as a bridge between customer and Allianz Technology.
• Excellent communication, negotiation and leadership skills, with the ability to effectively communicate with diverse stakeholders and lead cross‑functional, agile teams.
• Strong analytical and problem‑solving skills, with the ability to identify issues, analyze data and develop effective solutions to complex challenges.
• Experience within the finance, IT or insurance industry, with a strong understanding of the business context, IT Service Management (budget, cost, quality) and specific requirements relevant to the role.
• Basic knowledge of AI technologies, principles and their practical use.

What we offer

• Hybrid work model recognizing the value of balancing in‑person collaboration and remote work, including up to 25 days per year working from abroad.
• Rewarding performance with a compensation and benefits package that includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• Lifelong learning through career development, digital learning programs, international career mobility and an environment fostering innovation, delivery and empowerment.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) to support work‑life balance and help employees return from career breaks with valuable experience.

About Allianz Technology

With its headquarters in Munich, Germany, Allianz Technology is Allianz’s global IT service provider, delivering IT solutions that drive the group’s digitalisation. With over 11,000 employees in more than 20 countries, it runs, optimises, transforms and innovates the infrastructure, applications and services together with Allianz companies to co‑create the best customer experience.

We service the entire spectrum of digitalisation—from large infrastructure projects that span data centres, networks and security, to application platforms ranging from workplace services to digital interaction. In short: We deliver comprehensive end‑to‑end IT solutions for Allianz in the digital age and are the backbone of Allianz. Find us at: www.linkedin.com/company/allianz-technology.

Commitment to Integrity, Fairness & Inclusion

Allianz Group is one of the most trusted insurance and asset‑management companies in the world, caring for our employees, their ambitions, dreams and challenges. We build an inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal‑opportunity employer and welcome applications regardless of race, ethnicity, cultural background, age, gender, nationality, religion, social class, disability, sexual orientation or any other legally protected characteristic.

To Recruitment Agencies

Allianz Technology has an in‑house recruitment team that sources great candidates directly, and therefore does not accept unsolicited resumes from agencies or search‑firm recruiters. When we do work with recruitment agencies, that engagement is formalised by a contract. Fees will only be paid when a contract is in place. Without a contract, we will not accept invoices on unsolicited resumes even if the candidate is ultimately employed by Allianz.