German Speaking Roadside Assistance Agent (mfd) 100 Home Office

SIXT; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading mobility service provider is seeking German-speaking Roadside Assistance Agents to support customers across Germany remotely from Spain. In this role, you will handle breakdown reports, coordinate assistance, and provide customer support via phone and email. Ideal candidates will possess fluency in both German and English, strong customer service skills, and experience in service-oriented roles. This position offers a flexible work-life balance and opportunities for professional growth in a dynamic environment.

Servicios

Work-life balance

Employee benefits and discounts

Team-building activities

Professional growth opportunities

Formación

• 1+ years experience in customer-facing roles.
• Strong communication skills and customer service mindset.
• Adaptability for remote work and rotating shifts.

Responsabilidades

• Receive and coordinate breakdown reports from customers.
• Organize necessary measures like towing services.
• Assist customers with questions related to breakdowns.

Conocimientos

Fluency in German

Fluency in English

Customer service orientation

Technical proficiency with MS Office

Proactive problem-solving

Descripción del empleo

SIXT is hiring German-speaking Roadside Assistance Agents to support our customers across Germany remotely from anywhere in Spain.

Bring your German and / or English skills a proactive mindset and a passion for helping people. As the first point of contact in breakdown situations youll provide fast reliable support by phone and email working closely with our Rostock team.

If youre looking for a new challenge in the automotive sector and want to grow with a dynamic modern company wed love to hear from you!

YOUR ROLE

• Receive damage and breakdown reports from customers via phone.
• Independently coordinate necessary measures (e.g. towing services).
• Organize replacement vehicles.
• Forward breakdown cases to the manufacturer within the mobility program.
• Assist customers with questions related to breakdowns and mobility services.

YOUR SKILLS

• Language skills with fluency in both German and English and excellent communication.
• Customer service with a strong passion for supporting clients and providing solutions.
• Experience with at least 1 year in a customer-facing or service-oriented role.
• Technical proficiency with familiarity in MS Office and ease using digital systems.
• Remote work adaptability with availability for rotating shifts Monday to Sunday.
• Proactivity with a solution-oriented approach focused on delivering the best customer experience.

WHAT WE OFFER

• Work-Life Balance This fully remote position gives you the flexibility to work 100% from home allowing you to better balance your professional and personal life.
• Employee Benefits Take advantage of a wide range of discounts on SIXT rent share ride and SIXT as well as exclusive deals on travel tech and lifestyle products.
• Team Building Activities and International Events Be part of engaging team-building activities and participate in exciting global corporate events that connect colleagues from all over the world.
• Professional Growth Work alongside a highly motivated and skilled team with plenty of opportunities to learn grow and advance your career in a dynamic international environment.

Apply now and become part of an international forward-thinking team thats redefining premium mobility every day. Were excited to meet you!

About us

We are a globally leading mobility service provider with a revenue of 4.00 billion and around 9000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental) SIXT share (car sharing) SIXT ride (taxi ride and chauffeur services) and SIXT (car subscription) giving our customers access to our fleet of 350000 vehicles the services of 4000 cooperation partners and around 5 million drivers worldwide. Together with our franchise partners we are present in more than 110 countries at 2000 rental stations. At SIXT top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!

Remote Work: No

Employment Type: Full-time