German Speaking Roadside Assistance Agent (m/f/d) - 100% Home Office

Financecolombia; Islas Baleares; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading mobility service provider is seeking German-speaking Roadside Assistance Agents to work remotely from Spain. You will support customers in breakdown situations by providing fast, reliable assistance via phone and email. Ideal candidates are fluent in German and English, with a background in customer service. This position offers employee benefits, professional growth opportunities, and the flexibility of remote work.

Servicios

Flexible work from home

Employee discounts on services

Team-building activities

Opportunities for professional growth

Formación

• Fluency in both German and English is essential.
• Experience in a service-oriented role preferred.
• Ability to thrive in a remote work environment.

Responsabilidades

• Receive damage and breakdown reports from customers.
• Coordinate necessary measures like towing services.
• Organize replacement vehicles.

Conocimientos

Fluency in both German and English

Excellent communication skills

Strong passion for customer service

At least 1 year of experience in a customer-facing role

Familiarity with MS Office tools

Proactive and solution-oriented approach

Herramientas

MS Office

Descripción del empleo

Company Description

SIXT is hiring German-speaking Roadside Assistance Agents to support our customers across Germany — remotely from anywhere in Spain. Bring your German and/or English skills, a proactive mindset, and a passion for helping people. As the first point of contact in breakdown situations, you’ll provide fast, reliable support by phone and email, working closely with our Rostock team. If you’re looking for a new challenge in the automotive sector and want to grow with a dynamic, modern company — we’d love to hear from you!

WHAT WE OFFER

• Work-Life Balance. This fully remote position gives you the flexibility to work 100% from home, allowing you to better balance your professional and personal life
• Employee Benefits. Take advantage of a wide range of discounts on SIXT rent, share, ride, and SIXT+, as well as exclusive deals on travel, tech, and lifestyle products.
• Team Building Activities and International Events. Be part of engaging team-building activities and participate in exciting global corporate events that connect colleagues from all over the world.
• Professional Growth. Work alongside a highly motivated and skilled team, with plenty of opportunities to learn, grow, and advance your career in a dynamic international environment.

YOUR ROLE

• Receive damage and breakdown reports from customers via phone.
• Independently coordinate necessary measures (e.g. towing services).
• Organize replacement vehicles.
• Forward breakdown cases to the manufacturer within the mobility program.
• Assist customers with questions related to breakdowns and mobility services.

YOUR SKILLS

• Fluency in both German and English, with excellent communication skills
• Strong passion for customer service, with enjoyment in providing support and solutions to clients
• At least 1 year of experience in a customer-facing or service-oriented role
• Familiarity with MS Office tools and ease in working with digital systems
• Proven ability to thrive in a remote work environment, with availability for rotating shifts from Monday to Sunday
• Proactive and solution-oriented approach, with a consistent focus on delivering the best possible customer experience

Apply now and become part of an international, forward-thinking team that’s redefining premium mobility every day. We’re excited to meet you!

Additional Information About us

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!