German Speaking Roadside Assistance Agent (m/f/d) - 100% Home Office

SIXT; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading mobility service provider is looking for a German Speaking Roadside Assistance Agent. This fully remote position requires fluency in German and English, along with a passion for customer service. Responsibilities include handling breakdown reports, coordinating assistance, and providing customer support. Join a dynamic team focused on premium service and enjoy benefits like flexible work-life balance and opportunities for professional growth.

Servicios

Work-life balance through remote work

Wide range of discounts on services and products

Team building activities and corporate events

Opportunities for career growth in a dynamic environment

Formación

• Fluent in German and English with excellent communication skills.
• Passionate about supporting clients and providing solutions.
• Minimum 1 year experience in a customer-facing role.
• Familiar with MS Office and digital systems.

Responsabilidades

• Receive damage and breakdown reports from customers.
• Coordinate necessary measures such as towing services.
• Organize replacement vehicles for customers.
• Assist customers with breakdown and mobility service inquiries.

Conocimientos

Fluency in both German and English

Customer service oriented

1+ years in a customer-facing role

Technical proficiency in MS Office

Ability to work remotely and adapt to shifts

Proactive and solution-oriented

Descripción del empleo

German Speaking Roadside Assistance Agent (m/f/d) - 100% Home Office

• Full-time
• Department: Customer Service
• Legal Entity: Sixt rent a car, S.L.U.

SIXT is hiring German-speaking Roadside Assistance Agents to support our customers across Germany — remotely from anywhere in Spain.

Bring your German and/or English skills, a proactive mindset, and a passion for helping people. As the first point of contact in breakdown situations, you’ll provide fast, reliable support by phone and email, working closely with our Rostock team.

If you’re looking for a new challenge in the automotive sector and want to grow with a dynamic, modern company — we’d love to hear from you!

YOUR ROLE

• Receive damage and breakdown reports from customers via phone.
• Independently coordinate necessary measures (e.g. towing services).
• Organize replacement vehicles.
• Forward breakdown cases to the manufacturer within the mobility program.
• Assist customers with questions related to breakdowns and mobility services.

YOUR SKILLS

• Language skills with fluency in both German and English, and excellent communication.
• Customer service with a strong passion for supporting clients and providing solutions.
• Experience with at least 1 year in a customer-facing or service-oriented role.
• Technical proficiency with familiarity in MS Office and ease using digital systems.
• Remote work adaptability with availability for rotating shifts Monday to Sunday.
• Proactivity with a solution-oriented approach focused on delivering the best customer experience.

WHAT WE OFFER

• Work-Life BalanceThis fully remote position gives you the flexibility to work 100% from home, allowing you to better balance your professional and personal life
• Employee BenefitsTake advantage of a wide range of discounts on SIXT rent, share, ride, and SIXT+, as well as exclusive deals on travel, tech, and lifestyle products.
• Team Building Activities and International EventsBe part of engaging team-building activities and participate in exciting global corporate events that connect colleagues from all over the world.
• Professional GrowthWork alongside a highly motivated and skilled team, with plenty of opportunities to learn, grow, and advance your career in a dynamic international environment.

Apply now and become part of an international, forward-thinking team that’s redefining premium mobility every day. We’re excited to meet you!

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!