German-speaking Fraud Activity Agent

careerxtra; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A recruiting firm is seeking a German-speaking Fraud Activity Agent in Barcelona, Spain. The successful candidate will investigate suspicious activities, ensuring thoroughness and accuracy. This role demands strong analytical abilities and attention to detail. Applicants should be fluent in German and have experience in fraud prevention or similar fields. The position offers comprehensive training and a supportive, multicultural environment with competitive pay and performance bonuses.

Servicios

Competitive remuneration

Performance-based bonuses

Relocation assistance

Comprehensive paid training

Modern office facilities

Multicultural work environment

Formación

• Fluent in German and proficient in English.
• Experience in fraud prevention or risk management preferred.
• Strong analytical and problem-solving skills.

Responsabilidades

• Investigate and verify suspicious activity.
• Review customer documentation and assess risks.
• Resolve cases while meeting service-level standards.
• Track pending cases and follow up on missing information.
• Maintain records of investigations and outcomes.

Conocimientos

Fluent in German (C1 level)

Proficient in English (minimum B2)

Analytical skills

Problem-solving

Attention to detail

Professional communication

Technical detail communication

Herramientas

CRMs

Databases

Online research systems

Descripción del empleo

About the job German-speaking Fraud Activity Agent

Position: German-speaking Fraud Activity Agent
Location: Barcelona, Spain
Employment type: Full-time, on-site
Remuneration: Base salary + performance bonus

We are seeking a German-speaking Fraud Activity Agent to join our clients growing risk and compliance team in Barcelona, Spain. In this role, you will be responsible for investigating suspicious activity, verifying customer information, and ensuring all cases are handled accurately and efficiently.

This position requires strong analytical skills, attention to detail, and the ability to make sound judgments in time-sensitive situations.

Key Responsibilities

Investigate and verify suspicious or high-risk activity using internal tools, processes, and guidelines.

Review customer documentation and assess potential risks or fraudulent behavior.

Resolve cases efficiently while meeting defined service-level standards.

Track pending cases, follow up on missing information, and escalated issues when required.

Maintain clear, accurate records of all investigations, actions, and outcomes.

Communicate professionally and empathetically in sensitive or escalated scenarios.

Apply fraud detection techniques and risk indicators to mitigate exposure and maintain data integrity.

Identify and recommend process improvements to enhance efficiency and accuracy.

Demonstrate sound judgment, professionalism, and integrity in all case-handling activities.

Requirements

Fluent in German (C1 level), both written and spoken, and proficient in English (minimum B2).

Previous experience in fraud prevention, risk management, or back-office operations (6+ months preferred).

Excellent analytical, problem-solving, and decision-making abilities.

Strong attention to detail with a high degree of accuracy and accountability.

Professional communication skills with empathy and adaptability.

Comfortable managing complex or sensitive cases in a fast-paced environment.

Proficient with tools such as CRMs, databases, and online research systems.

Familiar with major operating systems (iOS, Android, Windows) and able to communicate technical details clearly.

Dependable, proactive, and collaborative, with a continuous improvement mindset.

Competitive remuneration with performance-based bonuses.

Relocation assistance for candidates moving to Barcelona.

Comprehensive paid training on company processes, tools, and systems.

Modern office facilities located in a central, well-connected area.

Supportive, inclusive, and multicultural work environment.