German speaking Customer Support Agent SIXT Ride (mfd) 100 Home Office

SIXT; Madrid; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading mobility provider in Spain is looking for a Customer Support Agent fluent in German and English. This fully remote role involves customer care across multiple channels and requires a proactive mindset. The ideal candidate will have at least a year of experience in customer service and excellent communication skills. Join an international team and enhance your career in the automotive sector.

Servicios

Work-Life Balance

Employee Discounts

Team Building Activities

Professional Growth Opportunities

Formación

• Minimum of 1 year of experience in a customer-facing role.
• Ability to work effectively in a remote environment.
• Excellent communication skills in both languages.

Responsabilidades

• Act as the interface between customers and chauffeurs.
• Ensure high-quality standards in customer transport.
• Monitor driver punctuality and manage alternatives.
• Assign booked transfers to appropriate drivers.
• Assist customers regardless of their status.

Conocimientos

Fluency in German

Fluency in English

Customer service experience

Proficiency in MS Office

Proactive solution-oriented mindset

Descripción del empleo

Ready to boost your career with a leading company in premium mobility. At SIXT we are looking for a Customer Support Agent for SIXT ride with fluent German and English skills, experience in customer service and a proactive attitude. We offer a 100% remote position from anywhere in Spain and the chance to grow within the automotive sector.

Customer care is our top priority. Whether by phone, email, chat or social media in German or English, we are looking for people who are committed to providing effective solutions. Do you have experience in call centers or customer service? Then this opportunity is for you!

YOUR ROLE

• Together with the support team act as the interface between customers and chauffeurs
• Ensure high-quality standards are met and that every customer is safely transported from point A to B
• Monitor driver punctuality worldwide using our custom-developed tools and organize alternatives if necessary
• Make sure each booked transfer is assigned to the appropriate driver
• Ensure that drivers and customers find each other whether at a major airport, hotel, trade fair, company or private residence even when things get chaotic
• Take care of every customer, celebrity or not

YOUR SKILLS

• Fluency in both German and English with excellent communication skills
• Passion for customer service and a genuine interest in supporting and assisting clients
• Minimum of 1 year of experience in a similar customer-facing or service-oriented role
• Proficiency with MS Office tools and confidence in working with digital systems
• Ability to work effectively in a remote environment with availability for rotating shifts from Monday to Sunday
• A proactive solution-oriented mindset with a strong focus on delivering outstanding customer experiences

WHAT WE OFFER

• Work-Life Balance. This fully remote position gives you the flexibility to work 100% from home, allowing you to better balance your professional and personal life.
• Employee Benefits. Take advantage of a wide range of discounts on SIXT rent, share, ride and SIXT as well as exclusive deals on travel tech and lifestyle products.
• Team Building Activities and International Events. Be part of engaging team-building activities and participate in exciting global corporate events that connect colleagues from all over the world.
• Professional Growth. Work alongside a highly motivated and skilled team with plenty of opportunities to learn, grow and advance your career in a dynamic international environment.

Apply now and become part of an international forward-thinking team that's redefining premium mobility every day. We're excited to meet you!

Información adicional

Somos un proveedor de servicios de movilidad líder a nivel mundial con una facturación de 400 mil millones de euros y aproximadamente 9.000 empleados en todo el mundo. Nuestra plataforma de movilidad ONE reúne nuestros productos SIXT rent (alquiler de vehículos), SIXT share (préstamo de vehículos), SIXT ride (servicios de taxi y chófer) y SIXT (abono de vehículos) dando a nuestros clientes acceso a nuestra flota de 350.000 vehículos a los servicios de 4.000 socios colaboradores y a unos 5 millones de conductores en todo el mundo. Junto con nuestros socios franquiciados estamos presentes en más de 110 países con 2.000 estaciones de alquiler. En SIXT la experiencia del cliente y el servicio al cliente excepcionales son nuestra máxima prioridad. Apostamos por el verdadero espíritu empresarial y la estabilidad a largo plazo y alineamos nuestra estrategia empresarial con visión de futuro. Empieza con nosotros y postúlate ahora!

Remote Work: No

Employment Type: Full-time

Key Skills: Design Engineering, Baan, Customer Service, Fund Management, ABAP, Elevator

Department / Functional Area: Customer Service

Experience: years

Vacancy: 1