Front Office Representative

Kellogg; Pozuelo de Alarcón; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading snacks company is seeking a Front Office Representative to join its team in Pozuelo de Alarcón, Spain. The role focuses on providing exceptional customer service, managing the order-to-delivery process, and maintaining relationships with clients. Ideal candidates will have a degree and 1-3 years of experience in customer service, along with strong skills in SAP and EDI systems. This position offers the opportunity to thrive in a fast-paced environment while supporting the company's reputation and performance.

Servicios

Comprehensive benefits package

Supportive work environment

Formación

• 1-3 years of experience in customer service.
• Ability to handle high-stress, multi-task environment.
• Hands-on knowledge of Order to Cash processes.

Responsabilidades

• Manage OTD communications for customer satisfaction.
• Align supply chain processes with customer expectations.
• Maintain professional relationships with assigned customers.
• Handle orders and returns in SAP/EDI.

Conocimientos

Customer service orientation

Interpersonal skills

Analytical skills

Educación

Degree in relevant field

Herramientas

SAP

EDI

Microsoft Office

Descripción del empleo

Kellanova is seeking a Front Office Representative to join the onsite team in Madrid. In this customer-facing role, the successful candidate will be the friendly first point of contact—owning the day‑to‑day administration across the Order to Cash (OTC) cycle and keeping information flowing clearly, quickly, and accurately.

They will collaborate proactively with partners across Supply Chain, Sales, and Finance to deliver best‑in‑class customer service administration and a seamless order‑to‑delivery (OTD) experience.

It’s a role for someone energized by a fast‑paced environment and motivated by helping others—confident, results‑oriented, and resourceful, while also empathetic, supportive, and inclusive. From managing orders and returns in SAP/EDI to nurturing strong relationships with assigned customers, they will help safeguard Kellanova’s reputation and support commercial performance through meticulous process alignment and continuous improvement.

A Taste of What You’ll Be Doing

• Customer‑first OTD communications : Provide clear, complete, quick, and value‑added updates to customers on the order‑to‑delivery process—setting expectations, clarifying timelines, and closing the loop on queries to elevate satisfaction and trust.
• Process alignment & compliance : Assure that Supply Chain processes and rules are aligned with customer specifications and expectations, balancing assertive problem‑solving with supportive collaboration to meet SLAs and KPIs.
• Relationship stewardship : Maintain and manage strong professional relationships with the assigned customer list, anticipating needs, sharing proactive insights, and building a calm, dependable presence even in high‑pressure moments.
• Order & returns ownership in SAP/EDI : Manage orders and returns via fax, EDI, and email; monitor transactions in SAP; validate data quality; resolve discrepancies quickly; and ensure incoming orders meet standards for “right‑first‑time” processing.

We’re Looking for Someone With

• Preferably a degree and 1–3 years’ experience in Customer Service.
• Excellent interpersonal skills with the ability to handle a high‑stress, multi‑task environment.
• Hands‑on knowledge of Microsoft tools and Order to Cash processes, EDI interfaces, FGMC, plus solid analysis and synthesis skills.
• Working knowledge of SAP/CRM and OTD/returns management, with keen attention to detail and comfort navigating EDI‑driven order flows.

What’s Next

After you apply, your application will be reviewed by a real recruiter, so it may take us a few weeks to get back with you by email or phone. Visit our How We Hire page to get insights into our hiring process and more about what we offer.

Need assistance throughout the application or hiring process? Email [e-mail].

If you join our team, you’ll be rewarded for the difference you make. Our comprehensive benefits offer you the support you need through your life events, big or small. Visit our benefits page & be sure to ask your recruiter for more specific information.

Get to Know Us

At Kellanova, we are driven by our vision to be the world’s best-performing snacks‑led powerhouse, unleashing the full potential of our differentiated brands and our passionate people. Our portfolio of iconic, world‑class brands includes Pringles, Cheez‑It, Pop‑Tarts, MorningStar Farms, Special K, Krave, Zucaritas, Tresor, Crunchy Nut, among others.

Kellanova’s Culture of Best means we bring our best to all that we do in pursuit of our vision to be the world’s best performing snacks‑led powerhouse. Our culture celebrates boldness and empowers our people to challenge the status quo, achieve results, and win together.

Our focus on Equity, Diversity, and Inclusion (ED&I) enables us to build a culture of belonging where all employees have a place at the table and are inspired to share their passion, talents, and ideas to work.

Mars has agreed to acquire Kellanova in a combination that will shape the future of snacking! The transaction is anticipated to close within the first half of 2025 (subject to Kellanova shareowner approval and other customary closing conditions, including regulatory approvals). The companies remain separate until closing.

You can learn more at www.futureofsnacking.com, and our hiring teams will be happy to discuss further questions if your application advances in the hiring process.

Let’s shape the future of snacking.

Kellanova is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For more information regarding our efforts to advance Equity, Diversity & Inclusion, please visit our website here.