Front Office

BDR Thermea Group B.V.; La Coruña; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Una multinacional de soluciones de climatización busca un profesional para brindar servicio técnico en atención al cliente. Será responsable de resolver consultas técnicas por teléfono o chat, ofreciendo asesoría sobre productos y servicios. Se valorará la experiencia en soporte técnico y un enfoque en la atención al cliente. Ofrecemos un entorno inclusivo y diverso con oportunidades de desarrollo profesional.

Formación

• Experiencia en atención al cliente y soporte técnico
• Conocimientos sobre instalación y activación de software y equipos
• Capacidad para resolver consultas técnicas complejas

Responsabilidades

• Atender consultas técnicas avanzadas y complejas.
• Proporcionar respuestas educadas a las dudas de los clientes.
• Ofrecer asesoramiento sobre productos alternativos.

Descripción del empleo

Overview

Introduction

Your Global Job Profile has been selected by your responsible management and outlines the purpose and high-level responsibilities of your role in the organization; it is used as a reference and may not detail additional and / or specific activities you may perform.

Global Job Profiles are assigned to have at least a 60% match to your local responsibilities; therefore, It is also normal or expected that the title of your Global Job Profile has a different name from your business title. With Global Job Profiles we are building transparency in how we classify all the jobs we have throughout our company and will be the basis for your career development.

• Responding to advanced to complex technical inquiries (e.g., equipment or software installation / activation / troubleshooting, providing technical product specifications & information on compatibility with other products, etc.)
• Providing responses to customer inquiries based on educated knowledge and experience
• Advice on alternative products or services (e.g., warranties) as part of customer issue resolution

This position is not compensated based on achievement of sales targets. Work Environment : Typically located in a call center environment

Responsibilities

Global Job Profile for Contact Center Customer Service: Technical provides post-sale technical customer service to business or end-consumer customers via phone, online chat, or text including the following:

• Responding to advanced to complex technical inquiries (e.g., equipment or software installation / activation / troubleshooting, providing technical product specifications & information on compatibility with other products, etc.)
• Providing responses to customer inquiries based on educated knowledge and experience
• Advice on alternative products or services (e.g., warranties) as part of customer issue resolution

Behavioural expectations linked to our values:

• One Team: Prioritise team over individual interests, treat everyone equally and with respect, share information openly, instill trust; are honest and straight forward and behave with integrity and follow through on commitments.
• Customer Focus: Take the interest of the (internal) customer at heart, care for and listen to our customer, anticipate future needs, and develops new products and offerings through customer insights
• Sustainable Future: Be resourceful to minimise waste; share ideas to improve current ways of working, processes and / or solutions, develop lean ways of working, be open to new ways of working, tools and techniques and hold self and others accountable for conserving resources.

At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work. Please check out our DE&I policy on our website to find out more.

Cómo es trabajar en BAXI?

BAXI es una marca puntera en sistemas de climatización para el hogar, integrada en el Grupo multinacional BDR Thermea. Ofrecemos avanzadas soluciones de climatización que garantizan la máxima eficiencia energética, confort térmico y ayudan a reducir las emisiones de carbono en los edificios mediante el desarrollo y fabricación de equipos de aerotermia, calderas, aire acondicionado y paneles solares, entre otros productos.

Nuestra fórmula es la ilusión, el esfuerzo y la innovación. Si quieres formar parte de BAXI, aquí te lo contamos