French-speaking Fraud Analyst

The lemon Consulting; Barcelona; Presencial; EUR 22.000 - 26.000; Jornada completa

Descripción de la vacante

A leading consulting firm is seeking a dedicated Fraud Analyst for their Risk & Fraud Operations team based in Barcelona. This role involves investigating fraudulent activities, validating documentation, and ensuring marketplace integrity. Ideal candidates have a C1 level in French, advanced English skills, and at least 6 months of relevant experience. The position offers a competitive salary, performance bonuses, and relocation support.

Servicios

Permanent full-time contract

Salary package of 22000 gross/year

Performance bonus up to 2400 gross/year

Relocation support

Comprehensive paid training

Formación

• Minimum 6 months experience in fraud-related compliance or back-office support.
• C1 level of French and advanced English communication skills required.
• Proven track record of meeting performance metrics.

Responsabilidades

• Investigate and analyze suspicious activity using internal tools.
• Collect and validate customer documentation to assess fraud risk.
• Resolve high-risk cases within established timelines.

Conocimientos

Proactive

Analytical

Attention to detail

Problem-solving

Interpersonal skills

Experience in fraud-related compliance

C1 level of French

Advanced English communication

Herramientas

CRMs

Ticketing systems

Knowledge bases

Descripción del empleo

About the Role

We are looking for a dedicated and detail-oriented Fraud Analyst to join our growing Risk & Fraud Operations. This role you will act as a Fraud Activity Agent ensuring the integrity and trustworthiness of our marketplace. You will play a critical role in investigating suspicious activity validating documentation and protecting both our customers and our platform from fraudulent behavior. This is an on-site opportunity based in either Valencia or Barcelona with relocation support available to help you settle smoothly.

What You Will Do

• Investigating, analyzing and verifying suspicious activity using internal tools and predefined processes.
• Collecting, reviewing and validating customer-submitted documentation to assess potential fraud risk.
• Resolving high-risk cases within established timelines ensuring prompt and accurate decision-making.
• Monitoring pending cases and following up if required documentation is not received within the 14-day timeframe.
• Maintaining precise and complete records of all case actions ensuring compliance with internal protocols and SLA requirements.
• Communicating effectively and professionally in sensitive or escalated cases, balancing customer experience with fraud prevention.
• Applying in-depth knowledge of marketplace processes, fraud indicators and root-cause analysis to mitigate current and future risks.
• Proactively identifying inefficiencies or gaps in workflows and recommending improvements to strengthen fraud prevention strategies.
• Exercising autonomy, sound judgment and professionalism in handling high-impact investigations.

What Makes You a Great Fit

• This position is ideal for someone who is proactive, analytical and thrives under pressure. We are looking for candidates who bring both technical and interpersonal strengths.
• Hold a C1 level of French and have advanced English communication skills.
• Bring at least 6 months of experience in a fraud-related compliance or back-office support role—ideally within a digital marketplace or online services environment.
• Have a proven track record of meeting or exceeding performance metrics (KPIs).
• Maintain a professional reputation with no prior disciplinary actions.
• Demonstrate excellent interpersonal skills including active listening, empathy, adaptability and professionalism in challenging situations.
• Are confident in handling escalated or complex cases with diplomacy and accuracy.
• Possess strong problem-solving skills and can efficiently leverage tools such as knowledge bases, search engines and AI solutions.
• Pay great attention to detail while working autonomously under tight deadlines.
• Understand OS-level systems (iOS, Android, Windows) and can explain them clearly to others.
• Have experience working with operational tools such as CRMs, ticketing systems and shipment tracking tools.
• Perform well in high-pressure situations, make independent decisions with sound judgment and bring a root-cause approach to investigations.
• Are reliable, punctual and uphold a positive professional and collaborative work ethic.

What We Offer

• Permanent full-time contract (39 hours / week).
• Work schedule: Monday to Friday 9:00 am – 6:00 pm (no weekend shifts).
• Salary package: 22000 gross / year, performance bonus of up to 2400 gross / year.
• Relocation support: Flight ticket reimbursement to relocate to Valencia or Barcelona.
• Modern office environment located centrally in Barcelona or Valencia with great transport connections and a dynamic multicultural team.
• Comprehensive paid training to ensure you are fully equipped with the knowledge and tools to succeed in your role.
• Career development opportunities including specialized courses, mentoring and an internal promotion track.
• Access to employee benefits such as team-building activities, well-being programs and company events.

Key Skills

Microsoft Office, Risk Management, Financial Services, Customer Service, Fraud, Root cause Analysis, Law Enforcement, Banking, Analysis Skills, Authentication, Qualitative Research Interviewing, ACH