French speaking Customer Service Sales Representative, Barcelona

Financecolombia; Barcelona; Presencial; EUR 25.000 - 40.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a French-speaking Customer Service Sales Representative in Barcelona. This role involves engaging with clients through various channels, managing customer inquiries, and utilizing sales techniques to drive revenue. The ideal candidate will possess excellent communication skills, a strong interest in IT products, and the ability to thrive in a dynamic team environment. Join a creative team that values your contributions and offers tools to help you reach your full potential in a positive atmosphere.

Servicios

Excellent remuneration package

Dynamic and creative team atmosphere

Guidance and tools for personal development

Formación

• C2 level in French and B2 in English required.
• Minimum 1 year of relevant experience in customer service.

Responsabilidades

• Contact potential clients and manage inbound calls to meet quotas.
• Use upselling techniques to maximize revenue and handle customer requests.

Conocimientos

Fluent in French

Fluent in English

Sales techniques

Communication skills

Customer care skills

Stress resilience

IT knowledge

Herramientas

CRM

Order Status Suite

Descripción del empleo

French speaking Customer Service Sales Representative, Barcelona

We are currently recruiting for a French speaking Customer Service Sales Representative to join our client's office in Barcelona!

DUTIES AND RESPONSIBILITIES:

• Contact potential clients using various channels (phone, email)
• Manage inbound calls and ensure quarterly quota is reached
• Respond to inbound emails in a timely and accurate manner
• Place outbound calls when required
• Quote creation and follow up
• Use upselling/cross-selling techniques to maximise revenue
• Stay up to date with active promotions and campaigns to maximise their success
• Ensure personal knowledge of the portfolio is maintained
• Answer and deal with customer post-sales requests
• Cover order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite.

REQUIREMENTS:

• C2/fluent in French, both oral and written. Fluent in English (at least B2 level)
• Minimum of 1 year relevant experience
• Comfortable communicating using various channels (telephone, email)
• Knowledge of sales techniques (up-/cross-selling, objection handling, etc.)
• Computer literate with solid IT knowledge and technical understanding
• Strong personal interest and curiosity in IT products and applications
• Outstanding communication with ability to emphasise, negotiate and persuade
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Exceptional customer-facing and customer care skills
• Ability to meet tight deadlines with minimum supervision and in a timely manner
• Ability to work independently, while being a team player at the same time.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential.