French-German Customer Support Specialist

q.beyond ibérica S.L.; Jerez de la Frontera; Híbrido; EUR 28.000 - 38.000; Jornada completa

Descripción de la vacante

A leading IT service provider in Spain is seeking a French-German Customer Support Specialist. In this role, you will assist corporate clients by addressing their IT inquiries and developing solutions. The ideal candidate has strong communication skills, proficiency in German and French, and a keen interest in IT. Flexible working hours and extensive training programs are provided, along with a supportive work environment.

Servicios

30 days of vacation

Company healthcare program

Flexible work location

Formación

• Strong interest in IT technologies and ability to learn quickly.
• Initial experience in IT customer support is a plus.
• Excellent communication and teamwork skills.

Responsabilidades

• Act as point of contact for clients regarding IT applications.
• Receive and document incident reports.
• Develop error analyses and solutions with customers.

Conocimientos

IT technologies interest

Customer support experience

Service orientation

Communication skills

German language

French language

English language

Descripción del empleo

BRINGING FORCES TOGETHER. REALIZING DIGITALIZATION.

Work with us - a leading provider in Cloud, SAP, Microsoft, and software development - and shape future-proof IT solutions for our corporate clients.

Digitize the German midmarket with us as a French-German Customer Support Specialist

LAY FOUNDATIONS. ENSURE EFFICIENCY.

YOUR TASKS:

• Point of contact for our corporate clients regarding questions about our IT applications/systems
• Receiving incident reports via phone and email
• Developing error analyses and solutions together with our customers
• Documenting requirements and incidents in a ticketing system and forwarding complex issues to colleagues in 2nd level support
• Contributing to increased customer satisfaction and the further development of our customer support within a familial, international team

FEELING SATISFACTION. ENJOYING ADVANTAGES.

WHAT WE OFFER:

• Continue your journey: Expand your professional horizons and explore exciting internal development opportunities and a wide range of training programs.
• Experience the difference: Receive respect and appreciation from your colleagues and take advantage of the diverse offerings of our diversity management.
• Look into the future: Work with the latest technologies and the constant innovations
• Find the balance: Benefit from our mix of trust-based working hours and flexible work location (including home office) for a great work-life integration.
• Feel well taken care of: We provide you a company healthcare program.
• Unplug and relax: 30 days of vacation

USE SKILLS. CREATE SOMETHING NEW.

WHAT YOU BRING WITH YOU:

• Strong interest in IT technologies and curiosity to quickly familiarize yourself with new topics
• Initial experience in IT customer support is an advantage
• Ability to stay organized and maintain a high level of service orientation, even in stressful situations
• Excellent communication skills and ability to work in a team
• Good German and French language skills, both written and spoken, required
• Good English skills, both written and spoken, are an advantage

BUNDLING FORCES. MAKING DIGITALIZATION A REALITY.
We are looking for people who are committed to contributing their expertise and personality to achieve the best for our customers. People like you who want more - and expect more.

APPLY QUICKLY. RECEIVE FEEDBACK.

You can apply quickly and easily without a cover letter. Simply upload your CV and certificates online on our job portal.

FIND YOUR INTERFACE AT Q.BEYOND
q.beyond AG stands for successful digitalization. As one of the leading IT service providers in Germany, we have our own certified data centers and support companies in finding, implementing and operating the best digital solutions for their business. With extensive expertise in the areas of cloud, SAP, Microsoft, data intelligence, security and software development, our strong team of 1,100 employees guides our medium-sized customers safely through the digital transformation. q.beyond has locations throughout Germany as well as in Latvia, Spain and India.



q.beyond ibérica S.L.

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