Overview
We are looking for a native French accountant with a strong accounting background in the real estate or vacation rental sector, who is passionate about customer experience and eager to make an impact. If you are enthusiastic about technology, do not hesitate to apply and start your new challenge with Avantio.
Main responsibilities
- Train and guide our customers in the use of the accounting module of our software.
- Provide specialized support by resolving questions, investigating issues, and documenting solutions.
- Create clear and practical documentation for both internal teams and customers to ensure efficient use of the module.
- Act as the key accounting reference for our customers, gathering their feedback and insights.
- Collaborate with the Product team, ensuring customer feedback is prioritized and translated into meaningful improvements to the accounting module.
What are we looking for?
- Native French speaker with strong communication skills
- High level of English or Spanish
- Solid background in accounting, ideally with experience in the real estate or vacation rental industry
- Passion for customer care and user experience
- Ability to document processes clearly and effectively
- Proactive, analytical, and motivated to contribute to product evolution
- You are a technology geek. If you know our products is a plus
- Training in business administration, accounting, finance, or something similar
Useful
- Knowledge of other additional languages
- A restless, creative person with the ability to generate ideas
- You like to work in a team; the Customer Experience team is characterized by mutual support
- You are curious and eager to find out what the problem is and look for solutions
- You are eager to train in a sector that is constantly growing
What do we offer?
- Leading global provider of solutions, services and technological tools for holiday rentals with a stable projection
- Stable full-time contract
- Salary: 22-24k
- Training provided by the company: free Spanish and English lessons for all employees, plus trainings on tools or skills useful for your role or team
- Hybrid working system: two days in the office and three days telework
- Possibility to build a long-term career with growth opportunities
- Flexible remuneration plan
- Work-life balance: childcare allowance, afternoon off for children's birthdays and support during their first days at school
- Carsharing: monthly company-supported car-sharing option
- Diverse, multicultural environment with 24+ nationalities
- Young, international team (200+ employees) with cultural diversity
- Attractive facilities and atmosphere: lounge areas, cafeteria, roof terrace, and social activities
- Employment guidance for documentation (NIE, social security, etc.)
Avantio seeks people who share our values: we care, help each other, communicate, and learn from each other. We want you to make this project yours. We also emphasize a positive team atmosphere through events and extracurricular activities throughout the year.
Departament: Customer Experience | Location: Valencia | Remote status: Hybrid | Yearly salary: €22,000 - €24,000 | Tipo de contrato: Tiempo completo