First Line Analyst with Portuguese and Italian

Computacenter; Barcelona; A distancia; EUR 21.000; Jornada completa

Descripción de la vacante

A leading IT service company in Barcelona is looking for a Customer Support Specialist. You will provide assistance via phone and email, resolve IT issues, and maintain customer satisfaction. The ideal candidate is fluent in Portuguese, Italian, and English, has outstanding communication skills, and enjoys teamwork. This position offers remote work, a full-time contract, and various benefits including private health insurance and a gym discount.

Servicios

Remote work 80% of the time

Private health insurance with Sanitas

Annual ticket restaurant allowance

Gym discounts

Free online language classes

Career development opportunities

Formación

• You have an advanced level of Portuguese, Italian, and English.
• You are interested in learning about IT.
• You have a positive, can-do attitude and you like problem-solving.
• You have logical thinking and enjoy helping others to solve issues.
• You respect the time schedule and are punctual.

Responsabilidades

• Answering and support queries via tools, phone, and email.
• Resolving IT issues that occur during office work.
• Documentation and logging of calls on the ticketing tool.
• Maintaining and improving customer satisfaction level.
• Communication with your team members and different departments.

Conocimientos

Advanced level of Portuguese

Advanced level of Italian

Advanced level of English

Outstanding communication skills

Problem-solving skills

Teamwork

Descripción del empleo

Location : Spain - Barcelona | Job-ID : 213531 | Contract type : Permanent | Business Unit : Service Desk

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.

In Spain we are a Global Service Desk. We tailor IT related knowledge and services, and assist every employee and business partners of our customers as an individual, by finding practical solutions to their IT problems.

The main responsibilities of this role will be to work together with the members of different other IT support teams and communicate with users while finding practical solutions to their IT problems.

Your daily tasks will be :

• Answering and support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
• Resolving IT issues of our partners which can occur during office work
• Documentation and logging of calls on the ticketing tool
• Delegation of problems which cannot be resolved to the competent teams
• Maintaining and improving customer satisfaction level
• Communication with your direct team members and different departments

What do we offer you?

• Remote work 80% of the time - 4 days / month on-site
• Full-time contract 39hours / week
• Schedule : rotative, Monday-Friday 07 : 00-19 : 00
• Starting date : 1st of July
• Ticket restaurant (1100€ per year)
• Private health insurance with Sanitas after 6 months
• Annual salary of 20,535.87€ gross / year
• An international environment where people support and respect each other
• Access to VIP District : gym discounts, restaurants, car wash, etc
• Career development and leadership program opportunities
• Free online language classes (GER, FRE, SPA & ENG)
• Fast recruitment process
• Fully paid training

You are the ideal candidate if :

• You have an advanced level of Portuguese, Italian and English
• You are interested in learning about IT
• You have a positive, can-do attitude and you like problem-solving
• You have logical thinking and enjoy helping other people to solving issues
• You have outstanding communication skills and customer focused mind-set
• You enjoy working in a team
• You respect the time schedule and are punctual