First Line Analyst with French 80% FROM HOME

Computacenter AG & Co. oHG; Barcelona; Híbrido; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading IT service provider is hiring a First Line Analyst with French based in Barcelona. This hybrid position (80% work from home) involves supporting users across Europe by resolving IT issues, documenting calls, and maintaining customer satisfaction. The ideal candidate should be fluent in French and English, possess strong communication skills, and enjoy working in a supportive team environment. Benefits include fully paid training, private health insurance, and online language classes.

Servicios

Fully paid training

Private health insurance

Free online language classes

Ticket Restaurant (1100€ per year)

Career development opportunities

Formación

• Fluency in French and English required; Dutch or German is a plus.
• Interest in IT is beneficial.
• Ability to multitask and work in a team.

Responsabilidades

• Respond to support queries via tools, phone, and email.
• Resolve IT issues for partners during office work.
• Document and log calls on ticketing tool.

Conocimientos

Fluent in French

Fluent in English

Logical thinking

Outstanding communication skills

Customer-focused mindset

Descripción del empleo

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First Line Analyst with French 80% FROM HOME

Computacenterisaleadingindependenttechnologypartner,trustedbylargecorporateandpublicsectororganizations.Wehelpourcustomerstosource,transformandmanagetheirITinfrastructuretodeliverdigitaltransformation,enablingusersandtheirbusinessworldwide.

InSpainweareaGlobalServiceDesk.WetailorITrelatedknowledgeandservices,andassisteveryemployeeandbusinesspartnersofourcustomersasanindividual,byfindingpracticalsolutionstotheirITproblems.

WearelookingforDutchSpeakerwithfluentEnglishtojoinourteamatComputacenterSpain.

ThemainresponsibilitiesofthisrolewillbetoworktogetherwiththemembersofdifferentotherITsupportteamsandcommunicatewithuserswhilefindingpracticalsolutionstotheirITproblems.

Yourfuturetaskswillbe…

Youwillbepartofafriendlyteamforoneofourinternationalcustomersandyou’llberesponsibleforfindingpracticalsolutionstoITproblems.You’llenjoyanenvironmentwherepeoplesupportandrespecteachother,whiledoingthefollowingtasks:

• Answeringandsupportqueriesviatools,phoneandemail,keepingdailycontactwithouruserscallingfromalloverEurope
• ResolvingITissuesofourpartnerswhichcanoccurduringthecourseofofficework
• Documentationandloggingofcallsontheticketingtool
• Delegationofproblemswhichcannotberesolvedtothecompetentteams
• Maintainingandimprovingcustomersatisfactionlevel
• Communicationwithyourdirectteammembersanddifferentdepartments

Whatdoweofferyou?

• Isahybridposition(80%workfromhome).
• Fullypaidtrainingfromthebeginning
• TicketRestaurant(1100€peryear),andPrivatehealthinsurance
• Rotationshift:from7AM-7PMMondaytoFriday.
• Permanentcontract,39hperweekintotal
• Careerdevelopmentandleadershipprogramopportunities.
• Freeonlinelanguageclasses(GER,FRE,SPA&ENG)
• Aninternationalenvironmentwherepeoplesupportandrespecteachother
• Fastrecruitmentprocess!

Youaretheidealcandidateif....

• YouarefluentinFrenchandEnglish.HavinganadvancedlevelofDutchorGermanisaplus
• YouareinterestedinlearningaboutIT
• Youhavelogicalthinkingandenjoyhelpingotherpeopletosolvingissues
• Youhaveoutstandingcommunicationskillsandcustomerfocusedmind-set
• Youhavetheabilitytodomultitasking
• Youenjoyworkinginateam
• Yourespectthetimescheduleandarepunctual

Aboutus

ComputacenterisaleadingindependentproviderofITinfrastructureservices.Wehaveabout15,000employeesworldwidewhoareaccompanyingourinternationalcustomersontheirpathtodigitaltransformation.Ourteamofprofessionalsservescorporateandgovernmentclientsinavarietyofindustries.Wesupportaround4.2millionusersfromourGlobalServiceDesk.Theyareinmorethan70countriesandspeak30languages.

Atourservicedesklocations,youcanexpectadynamic,internationalandinformalworkenvironmentwithflexibleworkschedulesandvariousoffersforprofessionalandpersonaldevelopment.Ourinformalatmosphereandthestrongfeelingofbelongingmakesyoufeellikebeingpartofagreatcommunity.

Interestedinjoiningacompanywithastrongsenseofcommunity?

We’regrowing.We’rehiring.Weencourage.Weempower.Wesupport.