Field / Customer Quality Assurance

EBRO; Madrid; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading automotive manufacturer is seeking a Field / Customer Quality Assurance Engineer to enhance product quality and customer satisfaction in Madrid. Ideal candidates should have a background in engineering, with at least 5 years of related experience in quality assurance. The role involves addressing vehicle quality issues, managing customer complaints, and ensuring adherence to quality standards. Fluency in English and Spanish is required. Competitive compensation and opportunities for professional development are offered.

Formación

• Minimum of 5 years of relevant work experience in Quality Assurance departments.
• Familiarity with basic tools and methods of quality management.
• Knowledge of automotive quality standards and regulations.

Responsabilidades

• Conducting problem resolution in the company.
• Reporting on topics related to customer vehicles.
• Managing customer complaints and coordinating responses.
• Assuring the Lessons Learned process returns to different areas.
• Building relationships with after-sales and stakeholders.

Conocimientos

Fluent in English

Fluent in Spanish

Quality management experience

Continuous quality improvement leadership

Automotive problem analysis

Educación

Bachelor's / master's degree in science or engineering

Herramientas

DFMEA

MSA

SPC

APQP

Descripción del empleo

Overview

Ebro SUV is looking for a Field / Customer Quality Assurance Engineer to join the Corporate Quality department in Barcelona. This position plays a key role in analyzing potential vehicle issues, as well as establishing, directing, and implementing all necessary activities to ensure the safety and quality of Ebro brand vehicles throughout their lifecycle. The focus will be on continuous improvement and customer satisfaction. You will be responsible for determining the appropriate actions when quality issues arise with affected vehicles in the field, prioritizing the safety of Ebro customers while considering technical, economic and legal aspects.

Responsibilities

• Conducting problems resolution to the right department in the company.
• Reporting about relevant topics and actions into customer vehicles into the company.
• Taking decisions for actions in vehicles focused on vehicle quality and also taking into consideration technical, economic and legal aspects.
• Manage customer complaints and coordinate the corresponding responses.
• Collect and manage customer complaints and coordinate the corresponding responses also tracking issues to closure.
• Manage IT tools for Data Management.
• Assure Lessons Learned process return to different areas into the Brand to avoid same problems / incidences in new products.
• Build and maintain relationships with after-sales and other stakeholders to ensure the quality of customer vehicles.

Required Skills, Qualifications and Experience

• Bachelor's / master's degree in science or engineering, experience in quality management is preferred.
• Languages: Fluent in English and Spanish.
• A minimum of 5 years of relevant work experience in Quality Assurance departments and / or Customer / Field quality assurance departments, into OEMs or Tier 1 suppliers.
• Experience in analysis and management of automotive problems.
• Familiar with basic tools and methods of quality management, such as DFMEA, MSA, SPC, APQP, etc.
• Ability to lead and motivate teams in continuous quality improvement.
• Knowledge of quality tools and techniques, such as statistical process control (SPC), root cause analysis, 5 Whys, 8 Ds.
• Knowledge and experience in the implementation of relevant automotive quality standards and regulations (IATF, ISO 9001, VDA...)
• Technical training in vehicles would be a plus.
• Other European languages and / or Chinese would be a plus.
• Experience interacting with authorities, ministries, and accredited entities is also a plus.