Fashion Support Consultant (German-speaking) - On-site LE02

Concentrix Spain; Barcelona; Presencial; EUR 18.000 - 22.000; Jornada completa

Descripción de la vacante

A global technology and services leader in Barcelona is looking for a Fashion Support Consultant to join an innovative team. You will handle customer inquiries, log call details, and maintain product knowledge while working in a vibrant environment. Ideal candidates should be bilingual in German and advanced in English, with strong IT skills. Offering a full-time contract at 18,900 euros gross annually plus bonuses, this role provides extensive training and career development opportunities.

Servicios

Full paid training

Career development programs

Bring-a-friend bonus opportunities

Formación

• Ability to listen to and understand customer needs.
• Proficient in IT platforms and internet configuration.
• Good disposition to work in a customer-service environment.

Responsabilidades

• Take incoming customer calls and solve user demands.
• Log call details onto call management systems.
• Maintain service and product knowledge.
• Escalate service issues with Mentor.

Conocimientos

Bilingual or proficient in German

Advanced English

Customer-care skills

Herramientas

Windows

MS Office

Descripción del empleo

Description

Experience the power of a game-changing career. Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands—the ones you use every day—to improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Fashion Support Consultant in Barcelona (On-site), you will be part of our team of game‑changers who are powering the brands of the future in the Fashion industry. Career growth and personal development. This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting‑edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

• Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts) and solve users’ demands.
• Log call details onto call management systems and provide response and resolution within SLA.
• Maintain service and product knowledge and expertise associated with applications specific to individual customers.
• Escalate potential service issues initially with Mentor.

Your qualifications

We embrace our game‑changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Are bilingual or proficient in German and advanced English.
• Have working knowledge of IT platform, equipment, and applications: Windows / MS Office / internet configuration.
• Have good disposition to work in a customer‑service environment.
• Have customer‑care skills – ability to listen to and understand the customers’ needs.
• Can take ownership of, and progress calls to resolution or to escalated call to resolution.

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

Offer

What’s in it for you

• Full‑time 39 hours / week temporary contract: Monday to Friday from 9:00 to 18:00.
• Salary: 18,900 euros gross / year + up to 1,200 euros gross / year in bonus.
• Great location in Barcelona.
• Bring‑a‑friend (referral) bonus opportunities.
• Full paid training on the company and the project you’ll be working on.
• Career development programs, specialized courses.

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long‑term success for our teams, our customers, and you.

At Concentrix, we invest in our game‑changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game‑changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal‑opportunity employer.

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.