Fashion Customer Service Representative - Spanish and English Market

Teleperformance; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading customer service company in Barcelona is seeking enthusiastic individuals to provide exceptional service to clients. Candidates should have data accuracy skills, attention to detail, and exceptional communication abilities in both Spanish and English. This role involves managing customer orders and enhancing satisfaction through various contact channels. Teamwork and independent work capabilities are essential for success. Join us for a rewarding career in customer service.

Formación

• Confident and enthusiastic.
• Ability to work well as part of a team as well as independently.
• First class written, verbal and interpersonal skills.

Responsabilidades

• Receive incoming telephone calls from new and existing customers.
• Manage customers' orders, changes, and returns of products and services.
• Provide excellent customer service experience to clients through different contact channels.

Conocimientos

Data accuracy

Attention to detail

Exceptional communication skills

Ability to gain credibility and trust

PC and system literate

Educación

C2 Level of Spanish

C1 Level of English

Descripción del empleo

Responsibilities

• Receive incoming telephone calls from new and existing customers
• Manage customers' orders, changes and returns of products and/or services according to ensure timely and accurate product and service delivery
• Provide and excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement and increase sales

Key Competencies

• Data accuracy
• Attention to detail
• Ability to gain immediate credibility and trust
• Exceptional communication skills
• PC and system literate

Candidate Profile

• Confident and enthusiastic.
• The ability to work well as part of a team as well as independently
• C2 Level of Spanish and C1 (or higher) level of English
• First class written, verbal and interpersonal skills