European Order & Service Specialist

Bacardi; Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A well-known beverage company in Barcelona is seeking a CoE Customer Service Specialist to manage the transactional order management cycle for European markets. The role involves ensuring high-quality customer service and communication while supporting Tier 3 markets. Candidates should have a relevant degree and FMCG experience, with proficiency in SAP processes and strong attention to detail. Fluency in English is required, and knowledge of Italian or German is advantageous. This position offers a dynamic work environment focused on continuous improvement.

Formación

• Previous experience in fast-moving consumer goods (FMCG) preferred.
• Fluent in Italian or German is a distinctive advantage.
• Strong written communication skills tailored to remote customer interactions.

Responsabilidades

• Manage the end-to-end transactional order management cycle.
• Support Tier 3 markets and manage interactions with Bronze customers.
• Adhere strictly to the established Service Strategy.

Conocimientos

Attention to detail

Data accuracy

Time management

Service-oriented mindset

Fluent in English

Proficient in SAP order-to-cash processes

Educación

Bachelor’s or master’s degree in engineering or related field

Descripción del empleo

A well-known beverage company in Barcelona is seeking a CoE Customer Service Specialist to manage the transactional order management cycle for European markets. The role involves ensuring high-quality customer service and communication while supporting Tier 3 markets. Candidates should have a relevant degree and FMCG experience, with proficiency in SAP processes and strong attention to detail. Fluency in English is required, and knowledge of Italian or German is advantageous. This position offers a dynamic work environment focused on continuous improvement.