Engagement Manager

CoreX Corp; A distancia; EUR 65.000 - 85.000; Jornada completa

Descripción de la vacante

A leading technology consulting firm is looking for an Engagement Manager to lead ServiceNow initiatives. This role involves overseeing project delivery, ensuring customer satisfaction, and managing stakeholder communications. Candidates should possess a degree and at least 2 years of IT Service Management consulting experience, along with familiarity with ServiceNow and strong project management skills. The company promotes a remote-first culture, emphasizing trust and team collaboration, and offers opportunities for professional growth and certification support.

Servicios

Support for certification

Continuous learning opportunities

People-first environment

Formación

• 2+ years of experience in IT Service Management consulting.
• 1+ year working with ServiceNow in an enterprise environment.
• Strong understanding of ITIL processes.

Responsabilidades

• Lead the delivery of ServiceNow initiatives from kickoff to closeout.
• Own end-to-end project delivery across scope, schedule, and quality.
• Act as the single point of contact for customers and internal teams.

Conocimientos

IT Service Management consulting

Project management methodologies

Communication skills

Analytical decision-making

Facilitating workshops

Educación

Degree in a related field

Herramientas

ServiceNow

Descripción del empleo

Location: Spain (Remote)

Company: CoreX

Type: Pipeline Hire (we're building our bench for upcoming projects)

About CoreX

At CoreX, we help organizations simplify, scale, and transform their operations through the power of the ServiceNow platform. Our teams combine deep industry knowledge with hands‑on platform expertise to deliver outcomes that truly matter.

As we continue growing our practice in Spain, we're opening a pipeline for Engagement Managers, professionals who can lead ServiceNow programs with clarity, discipline, and a strong focus on value.

What You’ll Do:

As an Engagement Manager at CoreX, you'll lead the delivery of ServiceNow initiatives from kickoff to closeout — ensuring customers achieve the outcomes that matter most to them.

Your responsibilities will include:

• Owning end‑to‑end project delivery across scope, schedule, quality, and stakeholder alignment.
• Acting as the single point of contact for customers, internal teams, and program leadership.
• Translating business objectives into structured delivery plans using CoreX and ServiceNow methodologies.
• Managing expectations, communicating progress, and driving clear decision‑making.
• Leading daily stand‑ups, sprint reviews, project governance, and overall program cadence.
• Anticipating risks and proactively establishing mitigation strategies.
• Ensuring project documentation, records, and knowledge transfer are complete and accurate.
• Collaborating with Sales to shape Statements of Work (SOWs).
• Spotting up‑sell or cross‑sell opportunities and channelling them appropriately.
• Maintaining project data and reporting in our professional services tools.

What You Bring

• Degree in a related field and 2+ years of experience in IT Service Management consulting.
• 1+ year working with ServiceNow (implementation or support) in an enterprise environment.
• Strong understanding of project management methodologies and ITIL processes.
• Comfortable facilitating workshops, including with senior stakeholders in large enterprises.
• Excellent communication, negotiation, and presentation skills.
• Strong documentation, structured thinking, and analytical decision‑making.
• Ability to handle multiple projects across different teams or regions.

Preferred Certifications:

(Not all required — but the more the stronger the match)

• ITIL v3 or v4
• ServiceNow Certified System Administrator
• Welcome to ServiceNow
• Now Create Certification

Why CoreX

• Work directly with global clients on high‑impact ServiceNow programs.
• A remote‑first culture focused on trust, autonomy, and meaningful outcomes.
• Clear pathways for advancement, with full support for certification and continuous learning.
• A collaborative, people‑first environment that values ambition, integrity, and growth.

If you're ready to lead meaningful transformation and help clients unlock real value on the Now Platform, we'd love to meet you; whether for an immediate role or future opportunities as our pipeline grows.