Engagement Manager

CoreX Corp; A distancia; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

A leading consulting firm is seeking an Engagement Manager to lead the delivery of ServiceNow initiatives. You will ensure clients achieve critical outcomes while managing end-to-end project delivery, communicating with stakeholders, and applying your ITIL expertise. The ideal candidate has a degree and over 2 years of IT Service Management consulting experience, with proficiency in ServiceNow. This remote role offers a collaborative environment with opportunities for professional growth.

Servicios

Clear pathways for advancement

Support for certification and continuous learning

Collaborative, people-first environment

Formación

• 2+ years of experience in IT Service Management consulting.
• 1+ year working with ServiceNow in an enterprise environment.
• Strong understanding of ITIL processes.

Responsabilidades

• Lead the delivery of ServiceNow initiatives from kickoff to closeout.
• Own end-to-end project delivery across scope, schedule, quality.
• Act as the single point of contact for customers and internal teams.

Conocimientos

Fluent in Spanish

Project Management

ServiceNow

Excellent communication

Analytical decision-making

Educación

Degree in a related field

Herramientas

Web Technologies (XML, JavaScript, HTML, Web Services)

Descripción del empleo

Engagement Manager (ServiceNow)

Location: Spain (Remote)

Company: CoreX

Languages: Fluent in Spanish; English proficiency preferred.

Type: Pipeline Hire (we’re building our bench for upcoming projects)

About CoreX

At CoreX, we help organizations simplify, scale, and transform their operations through the power of the ServiceNow platform. Our teams combine deep industry knowledge with hands-on platform expertise to deliver outcomes that truly matter.

What You’ll Do

As an Engagement Manager at CoreX, you’ll lead the delivery of ServiceNow initiatives from kickoff to closeout — ensuring customers achieve the outcomes that matter most to them.

Your responsibilities will include

• Owning end-to-end project delivery across scope, schedule, quality, and stakeholder alignment.
• Acting as the single point of contact for customers, internal teams, and program leadership.
• Translating business objectives into structured delivery plans using CoreX and ServiceNow methodologies.
• Managing expectations, communicating progress, and driving clear decision‑making.
• Leading daily stand‑ups, sprint reviews, project governance, and overall program cadence.
• Anticipating risks and proactively establishing mitigation strategies.
• Ensuring project documentation, records, and knowledge transfer are complete and accurate.
• Collaborating with Sales to shape Statements of Work (SOWs).
• Spotting up‑sell or cross‑sell opportunities and channelling them appropriately.
• Maintaining project data and reporting in our professional services tools.

What You Bring

• Degree in a related field and 2+ years of experience in IT Service Management consulting.
• 1+ year working with ServiceNow (implementation or support) in an enterprise environment.
• Strong understanding of project management methodologies and ITIL processes.
• Experience delivering technology projects using Web Technologies (XML, JavaScript, HTML, Web Services).
• Comfortable facilitating workshops, including with senior stakeholders in large enterprises.
• Excellent communication, negotiation, and presentation skills.
• Strong documentation, structured thinking, and analytical decision‑making.
• Ability to handle multiple projects across different teams or regions.

Preferred Certifications (Not all required — but the more the stronger the match)

• ITIL v3 or v4
• Scrum Master
• ServiceNow Certified System Administrator

Why CoreX

• Work directly with global clients on high‑impact ServiceNow programs.
• A remote‑first culture focused on trust, autonomy, and meaningful outcomes.
• Clear pathways for advancement, with full support for certification and continuous learning.
• A collaborative, people‑first environment that values ambition, integrity, and growth.

If you're ready to lead meaningful transformation and help clients unlock real value on the Now Platform, we’d love to meet you; whether for an immediate role or future opportunities as our pipeline grows.