Director Life Cycle Cost Management & Pricing (H\F)

Rover.com; Madrid; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A luxury travel company is seeking an Operations & Customer Care Executive to enhance client experiences through exceptional service and coordination. Responsibilities include welcoming clients, managing itineraries, and supporting operational tasks. The ideal candidate will have at least 3 years of experience in luxury travel or hospitality, fluency in English and Spanish, and strong organizational skills. This role offers a full-time remote position based in Spain.

Formación

• Minimum 3 years of experience in luxury travel, hospitality, or event planning.
• Fluent in English and Spanish; additional languages are a plus.
• Excellent verbal and written communication skills.

Responsabilidades

• Welcoming clients and being available for assistance throughout their stay.
• Coordinating with teams for seamless execution of client services.
• Creating and managing client itineraries and events.

Conocimientos

Fluent in English

Fluent in Spanish

Organizational skills

Interpersonal skills

Problem-solving skills

Descripción del empleo

Position Job Title : Operations & Customer Care Executive, Spain

Start Date : As soon as possible

Type of Contract : Full-Time

Base Salary per Annum : depending on experience

Bonus : up to 15% of Gross Salary

Working place : Working from home (Spanish based, Barcelona or Madrid)

Working days : Monday to Friday

In high season (June to September) it might be required occasionally to assist with urgent matters on weekends.

We are excited to announce the opening of a new position in the N2S Spain & Balearic Islands team, a unique opportunity for an ambitious individual to join as our first employee. This person will play a central part in driving our mission to redefine luxury travel and set the tone for our company’s journey. Working closely with the Director of Spain, you will drive the growth of the business by managing operations, logistics, and back-office processes, while ensuring the seamless execution of bespoke travel experiences and events. You will build strong relationships with our exclusive network of partners and suppliers, ensuring every detail reflects our high standards of excellence. The ideal candidate thrives in a fast-paced environment, excels at multitasking, has a keen eye for detail, and is passionate about delivering exceptional client experiences.

I) Customer Care and Travel Quality Management (April to October)

• Welcoming clients on arrival day and being available for any assistance throughout their stay.
• Staying in constant contact with clients, providing daily updates and essential travel information.
• Ensuring all ground suppliers, villa managers, and hotels are well informed about clients’ specific details, such as dietary requirements and special occasions.
• Going the extra mile by adding thoughtful touches like welcome cards, birthday surprises, and additional amenities to enhance their experience.
• Reconfirming key services in itineraries previously arranged and booked by Travel Designers.
• Coordinating with all ground teams to ensure smooth execution of complex or tricky client services.

II) Admin, Account Management, and Product Development (November to March)

Supporting the Directors with daily operational tasks.

Uploading, maintaining, and updating supplier information (services, experiences, and villas) and their prices in the back office and company software.

Liaise with Copywriter for the creation of any new tour description.

Developing travel guides showcasing destination highlights and must-do experiences.

III) Travel Design Assistance

Creating and managing client itineraries, villa rentals, and events to ensure seamless experiences.

Responding promptly to client and agent requests, providing timely support and information.

Requirements :

Minimum 3 years of experience in luxury travel, hospitality, or event planning, ideally in operations or client services.

Fluent in English and Spanish; additional languages (e.g., French, Italian, German) are a plus.

Excellent verbal and written communication skills.

Strong interpersonal skills to build and maintain relationships with clients, partners, and suppliers.

Proven organizational skills with the ability to manage multiple tasks and meet deadlines in a fast-paced environment.

Proactive problem-solving approach with a focus on N2S standards of excellence.

Strong sense of taste and aesthetics essential for this role.

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