Deskside Technician

Stefanini EMEA; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A global IT services company in Madrid is seeking a proactive individual to provide high-level IT support and customer service. Candidates should have experience in technical ICT environments, possess excellent problem-solving skills, and be fluent in Spanish and English. This role involves face-to-face support, hardware installation, and project management of IT solutions.

Formación

• 2-3 years of experience in a technical ICT environment.
• Excellent Spanish and English language written and spoken.

Responsabilidades

• Provide face-to-face IT support to users.
• Install and de-install hardware.
• Diagnose problems concerning personal hardware.
• Test system and application changes.
• Manage small projects related to new hardware and software installations.

Conocimientos

Customer service skills

Technical writing

Problem solving

Flexibility

Planning and organizing

Attention to details

Analysis

Herramientas

MS Windows 10/11

MS Office 365

MS SCCM

Active Directory

Ticket Management Software

Descripción del empleo

Job Description

Working in a fast-paced, constantly evolving environment you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.

We are looking for an extremely proactive person with a keen interest in technology who is able to make suggestions for improvements and offer an opinion on new products or services.

In addition we are looking for a person with exceptional customer service skills along with the ability to build effective working relationships with both team members and business users and a flexible and committed approach to work.

Job responsibilities

• Face to Face IT support of users;
• Hardware installation movement and de-installation;
• Diagnosing problems concerning personal hardware (PCs laptops printers scanners etc.);
• System and application changes testing scripts preparation in MS Windows 10 / 11 and MS Office 365 environment;
• Small project management related with new hardware or software installation;
• Software patches and updates installation using MS SCCM;
• 2-3 years of experience in a technical ICT environment preferably in a Manufactury based organization;
• General End User technology knowledge;
• End User Workspace platforms (discovery asset management client management);
• End User Microsoft platforms (Active Directory Office SCCM);
• ITSM Tool Set (Ticket Management Software) preferred;
• Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity; Technical writing skills;
• Excellent Spanish and English language written and spoken.

Whats next

It’s best to apply today because job postings can be taken down and we wouldn’t want you to miss this opportunity. If you need further information just send us a message and we’ll be happy to assist!

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Diversity & Inclusion

Here at the Stefanini Group we value plurality and equity regardless of race, sexual orientation, disability, age, ancestry, religion, gender and nationality. We understand and encourage the importance of being you!

About us

We are a Brazilian company with over 35 years of experience in delivering IT services worldwide ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical services, technology, public sector and utilities.

Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate team-oriented workplace. If you are a customer-centric person with a get it done attitude, come over for coffee and a talk on your future career with us! Learn more about us on LinkedIn, Facebook and Instagram where we regularly post insights from our colleagues.

#LI-ONSITE

Required Experience :

IC

Key Skills

Aeronautical,Healthcare Attorney,Fitness,General Services,Account Management,Export Documentation

Employment Type : Contract

Experience : years

Vacancy : 1