Data & Analytics Manager

Omega CRM, A Merkle Company; Madrid; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

A leading customer experience company in Madrid is seeking a Data & Analytics Strategist. This role involves analyzing market data, managing teams, and developing methodologies to enhance client advisory. Applicants should have at least 5 years of relevant experience and a strong educational background. The position offers a flexible schedule, permanent contract, and opportunities for professional development.

Servicios

Flexible Schedule

Health insurance

Home Office support

Certifications plan

Flexible retribution options

Formación

• Minimum 5 years of experience in a similar role.
• Extensive experience in data collection and interpretation.
• Strong foundation in methodologies for data analysis.

Responsabilidades

• Gains industry and market expertise by participating in various projects.
• Manages team development as a People Lead.
• Analyzes and interprets project risks before initiation.

Conocimientos

Data collection and process optimization

Platform development

Time management

Conflict resolution

Project management

Solution architecture

English proficiency

Educación

Bachelor's degree in Computer Engineering, Business Administration, or related field

Herramientas

Talend

Pentaho

Datorama

SQL

Python

Tableau

Power BI

Salesforce CRM Analytics

Descripción del empleo

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Data & Analytics Strategist

Responsibilities

• Gains industry and market expertise by participating in various projects to provide clients with a "benchmark" perspective.
• Possesses a comprehensive understanding of the Analytics sector and the industry, contributing to business objectives by developing new products and services aligned with client needs.
• Analyzes, estimates, and develops proposals to support the commercial team.
• Identifies when specialists from other service lines or knowledge areas are needed to enhance client advisory.
• Implements mechanisms to identify and control commercial risks during the pre-sales phase.
• Analyzes and interprets risks before project initiation and communicates them to Operations.
• Directly engages in delivering services for highly complex and high-risk projects, in coordination with Operations.
• Develops new methodologies within their field of responsibility to impact the work of others and improve area outcomes.
• Evaluates implementation results against the proposed solution, assessing efficiency and customer satisfaction.

Acts as a role model for the team, managing their development as a People Lead :

• Establishes and implements a communication strategy to clearly define team objectives.
• Develops and manages talent within the team, leveraging tools to enhance people and organizational goals.
• Conducts logical analyses, identifies issues, seeks and interprets relevant information to share and coordinate data within the team, and helps remove obstacles to progress.
• Supports, encourages, and motivates team members to foster commitment to the organization and area objectives.
• Listens to team members, gathers their professional and personal needs, and collaborates with HR to facilitate career development.
• Participates in decision-making regarding professional development, evaluation, and team performance.

Qualifications & Skills

• Bachelor's degree in Computer Engineering, Business Administration, or a related field (or equivalent vocational training).
• Strong foundation in platform development, organization, time management, conflict resolution, prioritization, methodologies, and English proficiency.
• Extensive experience in business data collection, interpretation, and process optimization.
• At least 5 years of experience in a similar role (Project Manager / Solution Architect).
• Proficiency in software tools related to the core technologies of the implemented applications.
• Collaboration with business units and technology teams to enhance services, environments, and customer experience.
• Data Engineering & Cloud : Talend, Pentaho, Datorama, SQL, Python.
• Analytics & BI : Tableau, Power BI, Salesforce CRM Analytics.
• Languages : English proficiency.

WHAT DO WE OFFER

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Certifications plan. Improve your skills and get the official certificate from our main partners.
• Home Office. You decide and we support you.
• Flexible retribution (public transport ticket, Ticket restaurtant, …).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention
• Professional development : Evolve, grow and get where you want to go.

About us

Omega CRM, a Merkle Company , is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

Together with Merkle , we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience , a team of 580+ professionals from 24 nationalities , and 2,500+ certifications , Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education , and Non-Profit , delivering omnichannel experiences in Customer Service, eCommerce, Marketing , and Analytics .

Client satisfaction is at our core (rating : 4.9 / 5 ), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people – guided by our values : #Talent, #Flexibility, #Commitment , and #Innovation . We grow #Together .