Danish Customer Service Agent

Recruitas; Barcelona; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

An established industry player is seeking passionate individuals to join their customer service team in Barcelona. This role involves responding to customer inquiries across multiple platforms, providing product information, and ensuring customer satisfaction. Ideal candidates will be fluent in Danish and possess strong communication skills, with a proactive approach to resolving issues. Join a dynamic environment where your contributions can make a significant impact on customer experiences. If you're ready to excel in a rewarding customer-centric role, this opportunity is perfect for you.

Formación

• Fluent in Danish and good English skills are essential.
• Strong customer service experience is a plus.

Responsabilidades

• Respond to customer inquiries via various channels.
• Manage and resolve customer complaints effectively.
• Maintain an up-to-date customer information system.

Conocimientos

Customer Orientation

Communication Skills

Time Management

Proactivity

Goal-oriented

Strong PC Literacy

Positive Attitude

Ability to Follow Processes

Descripción del empleo

Join our team of passionate customer-centric individuals with a track record of achievement in providing exceptional service to customers in Denmark.

Requirements

1. Strong preference for candidates based in Barcelona, Spain; willing to consider candidates able to relocate to Barcelona
2. Native / Fluent in Danish (verbal and written), with a good command of English
3. Strong customer orientation (previous customer service experience is advantageous)
4. Available to work different hours
5. Office-based
6. Strong PC literacy

Job Description

1. Respond to customer enquiries via chats, calls, social media queries & emails
2. Provide customers with product and service information
3. Research required information using available resources
4. Identify customer needs
5. Manage and resolve customer complaints
6. Maintain an up to date customer information system
7. Identify and escalate priority issues
8. Follow up customer calls where necessary

Skills

1. Goal-oriented
2. Proactive
3. Sense of urgency
4. Positive and professional
5. Strong communicator – verbal and written
6. Willing to go above and beyond to exceed customer expectations
7. Strong time management
8. Accurate and able to follow processes and procedures

Start date 15 August