CX Specialist @ weWow (German native)

weWow; Valencia; Presencial; EUR 22.000 - 28.000; Jornada completa

Descripción de la vacante

Join a fast-growing customer experience company in sunny Valencia as a Customer Support Specialist. You'll engage with international brands, delivering exceptional service through various channels. This role requires empathy, communication skills, and a problem-solving mindset. Be part of a dynamic team culture focused on quality and impact, while enjoying a comprehensive benefits program and opportunities for personal and professional growth.

Servicios

Delicious and healthy breakfast and lunch

Comprehensive benefits program

Support with Spanish administration

Access to Spanish health insurance

Formación

• Experience in customer-facing roles is a strong advantage.
• Native-level fluency in German (spoken and written).

Responsabilidades

• Deliver outstanding customer service across multiple channels.
• Troubleshoot and resolve customer issues quickly and effectively.
• Collaborate closely with internal teams to improve the customer journey.

Conocimientos

Communication

Problem-Solving

Empathy

Descripción del empleo

About us.

Get ready for the career adventure of a lifetime in sunny Valencia!
At weWow, you’ll thrive in a fast-growing CX company, supporting exciting international brands with next-level customer service—human, smart, and always with a smile.

Startup energy, real impact, and a team that’s here to win. Ready to wow the world with us?

About the role.

As a Customer Support Specialist at weWow, you’ll be the voice of cool international brands helping customers via chat, email, phone or socials. You’ll solve problems with empathy, bring a smile to someone’s day, and make every interaction count. All while working in a fast-paced, international team where quality, energy and impact come first.

How to WOW.

• Deliver outstanding customer service across multiple channels: email, chat, phone, and social media

• Troubleshoot and resolve customer issues quickly and effectively with empathy and professionalism

• Ensure high levels of customer satisfaction by providing accurate and timely solutions

• Collaborate closely with internal teams (CX, Product, Ops) to improve the customer journey

• Identify and share recurring customer feedback to support process and product improvements

• Keep customer data and cases well-documented in our systems

• Stay up to date with product knowledge, policies, and procedures

• Actively contribute to a fun, high-performing, and feedback-driven team culture

The WOW factor.

• Native-level fluency in German (spoken and written) — any additional language is a big plus

• Experience in customer-facing roles is a strong advantage

• People-first mindset with sharp communication skills

• You know how to connect, listen, and make customers feel heard

• A natural interest in tech and creating smooth customer experiences

• Resilient problem-solver who stays calm under pressure

• Able to work independently, but thrive in a collaborative team environment

The extras you’ll love.

• The career adventure of your lifetime in sunny Valencia, Spain

• The chance to work in a scale-up environment with a high-performance culture

• Collaboration with the most well-known and fastest-growing brands in Europe

• Be part of an incredible, international community of like-minded and motivated professionals

• The opportunity to grow and develop yourself both personally and professionally

• Delicious and healthy breakfast and lunch

• A comprehensive benefits program, including Spanish classes, boot camps, the coolest team-building activities, and more

• Support with Spanish administration, tips and tricks for relocation, and access to Spanish health insurance